Operations Manager

Reports To: Vice-President, Business Operations

Duration: Full-Time

Effective : July 2026

Our Social Purpose: CREA opens doors to thriving futures for all, beginning with home.

Based in Ottawa, the Canadian Real Estate Association (CREA) is the national voice of REALTORS and an impassioned advocate for homeowners. The organization plays an important role in assessing and influencing important economic, policy and social issues.

We champion REALTORS on behalf of Canadians, promoting awareness, education, and professional excellence in the profession.

Join us and be a part of a team that is working together to make home happen.

Position Overview

The Operations Manager is responsible for supporting the effective planning, coordination, and execution of operational initiatives across CREA. Reporting to the Vice-President, Business Operations, this role contributes to organizational effectiveness by driving operational excellence, supporting strategic initiatives, improving business processes, and ensuring strong coordination across teams and projects.

The Operations Manager serves as a trusted operational partner to leadership, helping to align day-to-day operations with CREA’s strategic priorities while fostering collaboration, accountability, and continuous improvement across the organization.

This position is ideally suited for a highly organized, proactive, and solutions-oriented professional who thrives in a fast-paced, member-focused environment.

Core Competencies

• Think strategically
• Improve how the organization operates
• Ability to work across the organization
• Solving problems and supporting decisions
• Keeps many moving pieces organized
• Communicate effectively at all levels

Key Responsibilities

• Support the development, implementation, and continuous improvement of operational processes, systems, and procedures across CREA.
• Identify operational efficiencies and recommend improvements to workflows, reporting structures, and business practices.
• Assist in coordinating organizational planning and operational priorities to ensure alignment with strategic objectives.
• Monitor operational activities and support the reporting of performance metrics, dashboards, and reporting mechanisms.
• Help ensure organizational policies, procedures, and documentation remain current and effective.
• Provide operational and project support to the Vice-President, Business Operations.
• Assist with the execution of strategic initiatives and organizational priorities.
• Prepare briefing notes, presentations, reports, and operational updates for senior leadership and board of directors’ meetings.
• Conduct research, analysis, and environmental scans to support decision-making and planning activities.
• Support the coordination and follow-up of leadership meetings, action items, and operational deliverables.
• Lead and coordinate operational projects and cross-departmental initiatives from planning through implementation.
• Track timelines, deliverables, dependencies, and risks across multiple projects and initiatives.
• Facilitate collaboration between departments to improve communication, alignment, and execution.
• Support change management initiatives by helping teams adapt to new processes, systems, or operational approaches.
• Support budget tracking, forecasting, procurement coordination, and vendor management activities.
• Assist with operational planning and resource coordination.
• Maintain accurate operational records, project documentation, and reporting materials.

Skills & Qualifications

• Postsecondary education in Business Administration, Operations Management, Public Administration, Project Management, or a related field.
• Minimum 5 years of experience in operations, project management, business administration, or organizational coordination.
• Experience supporting senior leaders and managing cross-functional initiatives.
• Strong organizational and operational planning skills.
• Excellent project management and coordination abilities.
• Strong analytical, problem-solving, and process improvement capabilities.
• Exceptional written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a dynamic environment.
• Strong stakeholder relationship management and collaboration skills.
• High attention to detail, discretion, and professionalism.
• Proficiency with Microsoft 365, collaboration tools, and project management platforms.

Assets

• Bilingualism (English and French).
• Experience working within an association, member-based organization, nonprofit, or regulated environment.

We thank all applicants for their interest; however, only those under consideration for the role will be contacted.

At CREA, we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.