Information Technology Manager

Location: Ottawa, ON

Company: NATIONS Translation Group

Starting date: ASAP

Schedule: Monday to Friday, Full Time

Salary: $65,000 to $80,000 annual

About NATIONS Translation Group

NATIONS Translation Group is one of Canada's leading language service providers, delivering translation, localization, multilingual communications, and language technology solutions to governments, financial institutions, healthcare organizations, legal firms, and global enterprises.

As we continue to expand our technology capabilities and invest in AI, automation, cybersecurity, and digital transformation, we are seeking an experienced IT Manager to lead our technology infrastructure, security, compliance, and enterprise systems.

This is an exciting opportunity for a hands-on technology leader who enjoys solving complex challenges, improving operational efficiency, and building secure, scalable technology environments.

Position Summary

The IT Manager will be responsible for the overall management of the company's information technology environment, cybersecurity strategy, enterprise applications, compliance initiatives, and technology roadmap.

The successful candidate will ensure the confidentiality, integrity, and availability of our systems while supporting innovation through automation, AI, and modern enterprise technologies.

The role combines strategic planning with hands-on technical execution and requires someone who is proactive, highly organized, and committed to delivering exceptional results.

Please note that this is a presential role and that the candidate must live in the Ottawa-Gatineau region and be able to commute.

-Key Responsibilities-

Cybersecurity & Risk Management

• Develop and maintain the organization's cybersecurity program.
• Monitor and strengthen network, endpoint, and cloud security.
• Implement security policies, procedures, and best practices.
• Conduct vulnerability assessments and coordinate remediation activities.
• Manage incident response and disaster recovery planning.
• Ensure compliance with security requirements from government and enterprise clients.
• Lead cybersecurity awareness and employee training initiatives.

Compliance & Information Security

• Support and maintain compliance with ISO standards, including ISO 27001 and other applicable frameworks.
• Develop and maintain information security policies and documentation.
• Coordinate internal and external security audits.
• Manage vendor security assessments.
• Support privacy and data protection requirements.

Security Clearance

• Manage environments requiring Government of Canada security requirements.
• Support Protected B and other secure environments where applicable.
• Coordinate security documentation and compliance activities.

IT Infrastructure

• Manage corporate IT infrastructure, including:
• Microsoft 365
• Azure
• Servers
• Networks
• Firewalls
• VPN
• Cloud platforms
• Endpoint management
• Backup and disaster recovery
• Ensure maximum uptime and system reliability.
• Manage software licensing and IT assets.

Enterprise Systems

Support and optimize enterprise platforms including:

• CRM platforms
• CMS platforms
• Project Management Systems
• Business Intelligence tools
• AI-powered applications
• Robotic Process Automation (RPA)
• Workflow automation platforms
• API integrations
• Collaborate with business units to improve operational efficiency through technology.

Digital Transformation

• Identify opportunities to automate business processes.
• Lead technology improvement initiatives.
• Evaluate emerging technologies and AI solutions.
• Support software implementation and systems integration projects.

IT Leadership

• Develop IT policies and best practices.
• Manage external vendors and technology partners.
• Prepare IT budgets and technology plans.
• Provide technical support and leadership across the organization.
• Mentor employees on technology best practices.

-Qualifications-

Required

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
• Minimum 5 years of progressive IT management experience.
• Strong cybersecurity experience in enterprise environments.
• Experience implementing or maintaining ISO 27001 or similar security frameworks.
• Experience supporting organizations with government or regulated industry security requirements.
• Strong knowledge of Microsoft Azure and Microsoft 365 administration.
• Experience with cloud infrastructure.
• Strong networking and systems administration experience.
• Experience with disaster recovery and business continuity planning.

Technical Experience

Experience with several of the following technologies:

• CRM platforms
• CMS platforms
• Microsoft Azure
• Microsoft 365
• Active Directory
• Power BI
• Microsoft Power Platform
• Robotic Process Automation (RPA)
• API integrations
• Endpoint security solutions
• SIEM solutions
• Backup solutions
• Virtualization technologies
• AI productivity tools
• Identity and Access Management (IAM)

Certifications (Preferred)

One or more of the following is considered an asset:

• CISSP
• CISM
• CompTIA Security+
• Microsoft Azure Certifications
• Certified Ethical Hacker (CEH)
• ISO 27001 Lead Implementer or Lead Auditor
• ITIL Foundation

What We're Looking For

The ideal candidate is:

• A strategic thinker with strong technical expertise.
• Highly organized and detail-oriented.
• Committed to delivering excellence.
• Productive, accountable, and results-driven.
• A proactive problem solver who takes initiative.
• Passionate about continuous improvement.
• An excellent communicator who can explain technical concepts to non-technical stakeholders.
• Comfortable working in a fast-paced, collaborative environment.
• Able to prioritize multiple initiatives while maintaining high-quality standards.
• A trusted professional who values confidentiality, integrity, and professionalism.

Why Join NATIONS?

At NATIONS, technology is a strategic driver of our success. We are investing heavily in AI, automation, cybersecurity, and intelligent language technologies to shape the future of multilingual communication.

Joining our team means you'll have the opportunity to:

• Lead meaningful technology initiatives with real business impact.
• Work with innovative AI and automation solutions.
• Contribute to secure, enterprise-grade environments serving public and private sector clients.
• Collaborate with a passionate and experienced team.
• Grow professionally in a company committed to continuous innovation and operational excellence.

If you are an experienced IT professional who thrives on building secure, efficient, and forward-thinking technology environments, we invite you to apply and help shape the future of NATIONS Translation Group. Please submit your resume to ***email_hidden***

NATIONS Translation Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all qualified candidates are encouraged to apply.