Library Student Worker

Lethbridge Polytechnic

Position Information

Job Title

Appointment Type

Casual

Position Dates

August 24, 2026 - April 30, 2027

Hours per week/FTE

0-20

About the Position

This casual student position is based in the Buchanan Library, part of Information Technology Services at Lethbridge Polytechnic. Library Student Workers play a key role in supporting access to library services, spaces, and resources. Working at the front service desk, students in this role assist library users with basic questions, services, and transactions, and connect them with the appropriate library staff member or campus service when additional support is needed.

This position runs from August 24, 2026, to April 30, 2027.

All shifts take place on campus in the Buchanan Library. Students must be available to work evening shifts from 4:30–8:00 p.m. Monday through Thursday and Saturday shifts from 11:30 a.m.–4:30 p.m. Final schedules are based on student availability and library scheduling needs.

Position Details Primary Focus

This role supports front-line service delivery in the Buchanan Library by assisting users in accessing library resources, spaces, and technology, and by providing excellent customer service and timely referrals to appropriate library staff or campus services.

Specific Accountabilities

Circulation and Front-Line Service

Deliver welcoming, respectful, and professional customer service at the library service desk.
Check in and check out library materials and equipment using the library system.
Assist users in locating books, equipment, study spaces, and other library resources.
Re-shelve materials, conduct shelf-reading, search for missing items, and help keep library collections tidy and organized.
Support opening and closing procedures in accordance with established library processes.
Record and track library usage statistics during scheduled shifts.
Follow all library policies, procedures, privacy requirements, and confidentiality protocols, including signing the Lethbridge Polytechnic Non-Disclosure Agreement.
Develop familiarity with library collections, services, circulation policies, and common service desk procedures.

Reference and Referral Support

Respond to basic reference and directional questions within the scope of training.
Refer research, citation, policy, or complex service questions to the appropriate library staff member.
Maintain awareness of library staff roles and key campus services to support effective referrals.
Monitor and assist with the library chat service as assigned, escalating questions when appropriate.

Technology Support

Provide basic support for common technology questions, including printing, scanning, photocopying, Wi-Fi access, Microsoft Office, and other commonly used tools.
Provide basic directional support for Canvas and related learning technologies, referring more complex questions to ITS or the appropriate service area.
Monitor printers, photocopiers, scanners, and public-use technology, and report technical issues in accordance with established procedures.
Refer complex technical issues to ITS staff in line with training and service expectations.

Space and Environment Support

Help maintain a clean, safe, welcoming, and inclusive library environment.
Monitor library spaces during shifts and communicate issues or concerns to library staff as needed.
Support users with questions about study rooms, quiet study, and library spaces in accordance with established policies.

Additional Duties

Support special projects, displays, events, outreach activities, or team initiatives as assigned.
Participate in training, check-ins, or team meetings as required.
Communicate service issues, user concerns, or procedural questions promptly to library staff.

Required Qualifications Educational level

High School Diploma

Skills and Competencies

Reliable, punctual, and committed to providing consistent service.
Demonstrates sound judgment, critical thinking, and adaptability in a front-line service environment.
Able to assess user needs and respond appropriately within the scope of the role.
Knows when to ask questions or refer users to the appropriate library staff member or campus service.
Works well with others and builds positive relationships with peers, staff, and library users.
Self-motivated and able to complete assigned tasks independently with appropriate supervision.
Strong interpersonal skills, including a welcoming, respectful, and inclusive approach to diverse users.
Clear and effective communicator in person, online, and in writing.

Preferred Qualifications

Experience working or volunteering in a library, customer service, retail, hospitality, office, peer support, or other public-facing environment.
Previous experience using library services, library catalogues, academic databases, or post-secondary student services is considered an asset.
Familiarity with common campus technologies, such as Microsoft Office, Canvas, printing, scanning, or Wi-Fi access, is considered an asset.
Previous public, school, or academic library experience is considered an asset.

Salary

AUPE Class Level 1 Step 2 $18.91/hour

Working Here Culture of Care

A Culture of Care at Lethbridge Polytechnic embraces a workplace that both protects and empowers employees by creating an environment that promotes psychological, cultural and physical safety. All employees play an important role in building a safe and supportive campus dedicated to learning and growing.

Posting Detail Information

Posting Number

C26-00476

Open Date

07/08/2026

Close Date

Open Until Filled

Yes

Special Instructions to Applicants

Lethbridge Polytechnic is committed to inclusive recruitment practices by providing reasonable access and accommodations to applicants. If you would like to request an accommodation at any stage of the recruitment process, please contact [email protected]. Private information received in relation to the request will only be used to facilitate the recruitment process and will be kept confidential and shared only as needed with the selection committee.