Account Manager

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.

Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About The Role

We're looking for an experienced Account Manager to join our Hamilton team and take ownership of a portfolio of corporate groups across the Bay of Plenty, parts of Waikato, and through to Hawke's Bay.

This is a relationship-first role. You'll be the trusted face of Southern Cross for our business customers - building genuine, multi-level relationships with decision makers, presenting renewals and championing the real value we bring. You'll drive both retention of existing groups and new business growth, working autonomously across a large geographic patch with real ownership over how you plan your week.

Because health insurance is a highly regulated space, this role also carries a strong compliance and administrative backbone - accuracy, attention to detail, and a genuine comfort with process are just as important as your relationship-building skills.

You'll be based out of our Hamilton office and part of a small, tight-knit, supportive team. Expect regular travel around 1–2 days most weeks.

What You'll Be Doing

• Building and maintaining relationships with new and existing business customers, identifying growth opportunities and promoting our value-added services
• Engaging with decision makers and influencers, presenting to a range of audiences to drive portfolio outcomes
• Leading renewal conversations, new business proposals, and group agreement discussions, ensuring compliance obligations are met every step of the way
• Managing changes to health scheme arrangements, working closely with internal teams (claims, contact centre, membership, product) to land seamless change
• Resolving escalated business or member complaints and improving customer experience
• Looking for opportunities to simplify processes and enable digitisation across your portfolio
• Living our values day to day — Go for Great, We with Me, Make it Yours

What You'll Bring

• A minimum of 5 years' experience in a B2B account management or sales role, ideally with exposure to complex, regulated, or relationship-led selling
• Confidence engaging and influencing senior stakeholders and business owners, in person
• Strong presentation, negotiation, and value-based selling skills
• A genuine head for admin and compliance. You're organised, accurate, and comfortable being accountable for detail that affects thousands of members
• The ability to work independently, manage your own diary and territory, and know when to ask for help
• Curiosity, adaptability, and a real commitment to customer outcomes
• A full, clean driver's licence

Experience in financial services or insurance is a bonus, but we're just as interested in people from other industries who bring the right relationship instincts, resilience, and appetite to learn - this isn't a stepping-stone development role, so some grounding in account management is important given the level of autonomy involved.

What We Offer You

• five days of wellbeing leave per year (pro-rated for part-timers)
• health insurance for you and your immediate whānau
• life insurance cover and discounts on pet and travel insurance
• extra parental leave benefits and financial wellbeing support
• ability to participate in our workplace wellbeing programme.

But that’s not all. If you need more time to support your whānau, we offer work-life balance, a hybrid environment and each year you have a volunteer day to spend with your team contributing to a cause or community of your choice.

This role is Hamilton based, and while we appreciate interest from candidates in other locations, we’re unfortunately not able to consider remote options for this position.

We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.

If you share our commitment and passion, we'd love to hear from you.