Group Benefits Administrative Representative

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

For talented individuals driven to excel, Arthur J. Gallagher & Co. is an exciting opportunity to launch or further develop a career that is personally and financially rewarding. We believe that you, too, can make a difference here and contribute to our future.

How You'll Make An Impact

• Build and foster excellent client and provider relationships
• Assist clients with their day-to-day needs which can include supporting their benefit plan eligibility maintenance performing data entry and auditing as required sharing best practices
• Assist members with their enrolment inquiries and eligibility criteria
• Follow up with insurance providers for timely completion of service requests
• Host virtual demonstrations of Gallagher’s proprietary online HR and benefit administration system
• Provide administrative excellence as it relates to client onboarding and client admin training in support of our HR and group benefit services
• Provide administrative support including maintenance of client information files and CRM software
• Engage other team members as complex client situations arise and work collaboratively with complementary teams such as client facing Account Managers and Finance
• Answer telephone inquiries and respond promptly and professionally to email
• Exercise the utmost confidentiality in receiving information from clients
• Collaborate with colleagues throughout our branch to continuously improve our processes and deliverables
• Complete ad hoc projects and duties as required

About You

• Post-secondary graduate from an accredited college or university degree or a minimum of 1 year of relevant experience.
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Well-developed problem solving skills
• Detail oriented including numbers and formulas
• Ability to work in a fast-paced professional environment
• Proficiency in Microsoft Office Tools
• Familiarity with CRM systems and best practices (not required but an asset)
• Written and verbal bilingualism (English/French) considered an asset