Piano Sales Specialist

Department

Keyboards

Hours

Full-time permanent

Availability Required

Weekdays, Weeknights & Weekends

Location

2391, chemin de Chambly

Longueuil, QC

Department: Roland Digital Piano Showroom

Introduction

We are seeking a motivated and experienced Piano Sales Specialist to join our dynamic team. The ideal candidate will have a proven track record in the piano sales industry and a passion for music. You will be responsible for providing exceptional customer service as well as building the clientele in this new market for us. If you have a deep understanding of digital pianos, a strong sales background, and an enthusiasm for helping customers find the perfect instrument, we want to hear from you!

Key Responsibilities

Sales & Customer Engagement

Build and maintain strong relationships with customers through personalized service and expert advice.

Guide customers through the selection process, recommending pianos based on their needs, preferences, and budget.

Meet or exceed monthly and annual sales targets.

Product Knowledge

Stay updated on the latest trends, brands, and innovations in the piano industry.

Provide in-depth information on pianos, accessories and maintenance options.

Customer Service

Offer exceptional after-sales support, ensuring customer satisfaction with their purchase.

Address customer inquiries, resolve issues, and follow up on product deliveries or special orders.

Help with coordinating piano deliveries and installation if necessary.

Qualifications

Experience

Proven track record of at least 5 years in sales, preferably within the music or piano industry.

Strong background in high-ticket or luxury goods sales is a plus.

Skills

Excellent communication and interpersonal skills.

Ability to quickly learn and retain technical product knowledge.

Ability to identify customer needs and offer tailored solutions.

Passion for Music

Deep appreciation for music and the piano industry.

Experience playing the piano or a strong understanding of music theory is highly desirable.

Customer-Focused

Exceptional customer service skills with the ability to build long-lasting client relationships.

Demonstrated success in meeting or exceeding sales goals.

Additional Skills

Proficiency in basic computer skills and point-of-sale systems and social media advertising

Ability to work independently

Desire to watch sales grow while we increase our market share in the Digital Piano market

What We Offer

A competitive compensation package

A competitive benefits plan (including medical, dental, prescription drugs, short and long term disability, life insurance and travel insurance)

An optional pension plan (with contributions matched by Long & McQuade!)

Staff purchase benefits

An in-house, four-level training program

Opportunities for advancement

How to Apply

If you are a passionate, experienced sales professional with a love for music, we would love to hear from you! Please submit your resume and a cover letter detailing your sales experience in the piano industry to Matt Coburn, ***email_hidden***.