Renewal Agent

Posted Thursday, June 25, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

Responsibilities

• Must meet monthly objectives set out by Leader
• Greet, inform clients and conduct visits of rental apartments
• Ensure all renewal inquiries are handled as per provided instructions
• Follow-up on phone messages within 24 hours
• Meet with customers and address their needs for renewals, modifications and assignation, etc.
• Ensure post renewal follow-up
• Complete all required administration for the position on a tablet
• Coverage of the leasing office during month end or when there are CSR shortages
• Perform other tasks such as assigned by Leader

Experience And Educational Requirements

• Knowledge of computer applications: Word, Excel
• Two (2) years of experience excelling in customer service and sales
• Detailed knowledge of BPMS, Boardwalk policies and procedures is an asset

Technical Requirements

• Must have a reliable vehicle that is suitable for winter driving conditions (all or 4 wheel drive preferred)
• Vehicle used for work must have a professional appearance (relatively new and in good condition)
• Ability to learn and adapt to rapidly changing systems and new technology
• Familiarity with computer tablets is an asset

Non-Technical Requirements

• Professional approach and aware of the importance of delivering quality customer service
• Excellent learning and problem-solving capabilities
• Availability to work various shifts (evening and weekends)
• Flexibility and attention to details
• Ability to take responsibility for all actions and decisions and to follow through
• Excellent communication skills
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Excellent time-management skills
• Ability to handle sensitive and confidential information
• Ability to remain calm and to stay in control of any situation with patience, empathy and understanding
• Ability to work independently (self-managed) with efficiency and with other associates in a team environment
• Ability to learn quickly and to adapt to change
• Knowledge of the different amenities available
• Dedicated to building better communities for all our Customers and surrounding communities

Posting for bwalk.com

Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.