Intermediate / Senior Genesys Cloud CX Specialist

Location: Hybrid (Calgary)

Type: Full Time

About the Role

Tykans Group is a boutique Genesys Cloud partner. We design, build, and deploy contact centre solutions for large-market and enterprise clients, and we develop our own products that integrate seamlessly with the Genesys platform.

We are looking for a passionate Genesys Cloud CX Developer who is ready to do deep, rewarding work. You will build and configure Genesys Architect flows, lead complex integrations, and drive migrations that create real impact for the clients you serve. If you love the moment when a complex flow comes together and enjoy seeing your work make a genuine difference, you will feel right at home here.

You will work directly with fantastic clients on interesting challenges every day, supported by a close-knit and experienced team that wants to see you succeed and grow.

What You'll Do

• Design and develop Voice, Chat, Email, SMS, and Digital routing solutions using Genesys Cloud Architect.
• Build and support IVRs, Bot Flows, Data Actions, and API integrations.
• Troubleshoot and optimize contact center performance, routing, and telephony issues.
• Develop integrations using REST APIs, Genesys Architect, Applications, and connectors with external platforms.
• Participate in contact center migrations and transformation initiatives.
• Collaborate with customers, architects, and project teams to deliver successful outcomes.
• Document solutions and mentor junior team members.

What You'll Bring

• 3+ years of hands-on Genesys Cloud CX experience.
• Strong Architect and routing design expertise.
• Experience with Data Actions, APIs, and integrations.
• Knowledge of Genesys Cloud Architect, JSON, Genesys API Developer Studio, and SQL.
• Experience with Omnichannel customer engagement solutions.
• Excellent communication and problem-solving skills.
• Ability to work independently in a client-facing environment.

Nice to Have

• Genesys Cloud Certifications
• Bot Flows and Conversational AI
• Open Messaging
• Predictive Engagement
• Azure AI, ChatGPT, Claude, or similar AI platforms
• Knowledge of .NET, Python and Azure Cloud
• Contact center migration experience

Compensation and Available Positions

• Compensation: $99,997 – $129,997 CAD annually (depending on experience and qualifications)
• Positions Available: 1–2

Why Tykans

You will design and build solutions across a variety of client environments, migrations, and product initiatives including our own Genesys governance and communications tools.

You will learn from experienced people who are genuinely invested in your success, and you will have the support you need to do your best work. Because you will be involved from discovery through to implementation and ongoing support, you will always be able to see the real impact of what you build.

Working at Tykans

We believe great work happens when people feel valued, included, and supported. At Tykans, we celebrate the unique perspectives and contributions each person brings, and we are committed to building a workplace where everyone belongs.

We take your health and wellbeing seriously, and we understand that people work best in different ways. We trust you to know what works for you.

Here are some of the things our team loves about working here:

• A warm, family-like environment where people genuinely look out for each other
• Flexible working hours and the choice to work from home
• A healthy balance between work and the rest of your life
• Team events that bring people together
• A competitive salary and comprehensive benefits package
• Professional development and training so you keep growing
• Dedicated resources and support for your physical, and mental wellbeing

How to Apply

Forward your cover letter and resume to email: ***email_hidden***.