Program Coordinator

Program Coordinator

Reports To: Manager, Digital Mental Health and AI Excellence

Position Type: Full-Time, Fixed 1 Year Contract

Location: Ottawa, ON (Hybrid, twice in office a week)

Salary: $55,500 - $62,029

Application Deadline: July 14, 2026

ORGANIZATIONAL BACKGROUND

The Mental Health Commission of Canada (the Commission) is a non-profit organization created to focus national attention on mental health issues and to work to improve the health and social outcomes of people living with mental illness.

The Commission is seen as a leader nationally and internationally in several areas. Building upon the work done to date, the core mandate, and the unique position of the Commission, and guided by Changing Directions, Changing Lives: The Mental Health Strategy for Canada, the Commission will focus on work in four key areas: substance use, suicide prevention, population-based initiatives, and engagement. This prioritization will enable the Commission to meet its mandate and have a measurable impact on those living with mental illness, as well as their families and caregivers.

POSITION OVERVIEW

Reporting to the Manager, Digital Mental Health and AI Excellence, the Program Coordinator provides project coordination, administrative, and operational support to strategic initiatives within the Digital Mental Health and AI Excellence portfolio.

The Program Coordinator supports the planning, implementation, monitoring, and dissemination of projects and initiatives to improve access to high-quality, evidence-informed, culturally safe, and person-centered mental health services and supports across Canada.

Working collaboratively with internal teams, external partners, consultants, and people with lived and living experience, the Program Coordinator contributes to project delivery through interest holder engagement, meeting and event coordination, communications, reporting, performance measurement, and administrative support.

DUTIES AND RESPONSIBILITIES

Project Coordination & Administration

• Coordinate project activities, timelines, deliverables, and documentation across multiple initiatives.
• Support the development and maintenance of project workplans, progress reports, risk logs, and status updates.
• Maintain project files, records, databases, and document repositories.
• Assist with tracking project budgets, expenses, invoices, contracts, and procurement activities.
• Coordinate internal processes including translation, communications, design, and publication requests.
• Prepare regular project updates and briefing materials for management and project teams.

Interest Holder Engagement & Relationship Management

• Coordinate outreach and engagement activities with internal and external interest holders, including subject matter experts, consultants, partners, and people with lived and living experience.
• Maintain interest holder records and contact information using organizational systems and databases (e.g., Salesforce).
• Support the coordination of advisory committees, working groups, steering committees, and partner meetings.
• Assist in managing honoraria processes and related documentation for participants with lived and living experience.

Meetings, Events & Knowledge Mobilization

• Coordinate and support virtual and in-person meetings, workshops, webinars, conferences, and events.
• Prepare meeting agendas, briefing materials, presentations, meeting summaries, action items, and follow-up communications.
• Coordinate meeting logistics including scheduling, registration, technology requirements, catering, travel, and accommodations where required.
• Support the planning and technical delivery of webinars and virtual events.
• Assist in the preparation and dissemination of reports, publications, presentations, and knowledge products.

Evaluation & Reporting

• Support data collection, performance measurement, evaluation activities, and survey administration.
• Assist in compiling and analyzing project information to support reporting and continuous improvement activities.

Other duties as assigned

SKILLS AND EXPERIENCE

• Familiarity with mental health systems, recovery-oriented approaches, and emerging digital mental health initiatives in Canada.
• Strong project coordination and organizational skills, with experience supporting projects from planning through implementation and dissemination.
• Excellent interpersonal, interest holder engagement, facilitation, and communication skills, including experience preparing reports, briefing notes, presentations, and meeting summaries.
• Demonstrated ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Experience coordinating meetings, webinars, conferences, and events involving multiple interest holders.
• Strong relationship-building skills with the ability to foster collaboration and maintain productive partnerships.
• Experience using project management, customer relationship management, and collaboration platforms (e.g., Salesforce, Microsoft 365, Teams).
• Strong technical proficiency with databases, virtual meeting platforms, webinar technologies, and Microsoft Office applications.
• Highly organized, detail-oriented, analytical, and results-focused, with strong problem-solving skills and sound judgment.
• Demonstrated ability to learn quickly, adapt to changing priorities, and work effectively in a dynamic environment.

QUALIFICATIONS

• Bachelor’s degree in business administration, or a related field, or an equivalent combination of education and experience.
• Minimum 1 to 2 years of experience in project coordination, interest holder engagement, program administration or a related field.
• Experience supporting multi-partner projects, committees, working groups, or collaborative initiatives.
• Familiarity with performance measurement, survey administration, and evaluation activities is considered an asset.
• Bilingualism (English and French) is considered a strong asset.

COMPETENCIES

• Values and Ethics
• Respectful of Diversity
• Continuous Learning
• Results Management
• Teamwork and Cooperation
• Oral/Written Communication
• Health, Safety and Wellness (Physical and Psychological)

PHYSICAL/COGNITIVE DEMANDS

• Moderate periods of time spent in meeting type settings
• Extended visual requirements (5 plus hours) due to computer related work
• Extended periods of time spent in sitting position (computer work, meetings etc. 5 plus hours)
• Moderate requirement for multi-tasking and effectively dividing attention to numerous duties and responsibilities
• High degree of concentration required
• Highly attentive to details
• Low level exposure to extended travel requirements (up to 10% and greater at times) and extension of work day beyond 7.5 hours
• High analytical and interpretive requirements
• Must be comfortable working in open space environments

PSYCHOLOGICAL DEMANDS

• Continuously deadline driven requirements
• Moderate level exposure to stress resulting from complex interactions, interest holder relations, and output requirements.
• Moderate level requirement to maintain concentration for extended periods of time in order to maximize interest holder engagement, perform situational strategic analysis and interpretation of data and minimize errors.
• Capacity to effectively organize and prioritize own work.
• Moderate to high degree of emotional intelligence required in order to develop and maintain good relationships, communicate clearly, influence and inspire others, work well in a team, and manage conflict.
• Responsive to possible rapid changes in priorities;
• Adaptable to change (organizational and environmental)
• Performance goals and objectives are established yearly and regularly reviewed

LAND ACKNOWLEDGEMENT

The Head Office of the Mental Health Commission of Canada is located on the unceded, traditional Territory of the Algonquin Anishinaabe Nation in what is now called Ottawa, Ontario. We acknowledge that for thousands of years, the Algonquin People protected these lands, the Ottawa River Watershed, and its tributaries. As a national organization, we also acknowledge that we work on the traditional lands of many different nations. Today, a path to truth and reconciliation begins with recognizing both the stewardship and the sacrifices of the original peoples. We are committed to recognizing the errors of the past, acknowledging the challenges of the present, and contributing to a new and equitable relationship with the First Peoples.

As a pan-Canadian organization committed to Reconciliation we encourage applications from individuals who identify as Indigenous (First Nations, Inuit, and Métis).

The Mental Health Commission of Canada is committed to diversity in the workplace and workplace well-being. As such, applications from individuals from diverse backgrounds such as; First Nations, Inuit, and Métis, members of a visible minority group and those with lived experience of mental health problems or illnesses are welcomed and encouraged.

The Mental Health Commission of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Accessible formats and communication supports for applicants are available upon request by contacting Human Resources at ***email_hidden***.

While working remotely, the Commission will not be responsible to reimburse any internet charges, or other home office expenses, including utilities or other furniture/equipment, in order to be able to work from home.

Please apply for this position on our website at: http://www.mentalhealthcommission.ca/English/about/careers 

While we appreciate all applications, only those selected for interviews will be contacted.