Advisor Cargo Standards and Procedures

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview Of Role

WestJet Cargo is seeking an Advisor, Cargo Standards & Procedures to join our growing Cargo Operations team. This role is responsible for the development, governance, and continuous improvement of Cargo policies, procedures, and operational standards that support safe, compliant, and efficient operations across the network.

The successful candidate will be a collaborative and results-oriented professional with strong analytical, communication, and change management skills. As WestJet Cargo continues to grow and evolve, this position will play a critical role in supporting operational excellence, regulatory compliance, process standardization, and the successful implementation of strategic initiatives across the Cargo business.

Job Responsibilities

• Develop, maintain, and implement Cargo policies, procedures, standards, and operational documentation to support safe, complaint, and efficient operations across the Cargo network.
• Maintain a Cargo Standards and Procedures governance framework to ensure consistency, accountability, regulatory compliance, and continuous improvement across the Cargo operation.
• Lead procedural change management activities, including impact assessments, stakeholder engagement, implementation planning, communication, and post-implementation reviews.
• Maintain document control processes, including version management, review schedules, approvals, publication, and archival of Cargo procedures and standards.
• Monitor regulatory, industry, and corporate policy changes and ensure timely incorporation into Cargo procedures, manuals, and operational documentation.
• Conduct periodic reviews of Cargo policies, procedures, and operational documentation, leveraging audit findings, safety reports, and operational trends to identify opportunities for standardization and continuous improvement.
• Support corrective and preventive action initiatives resulting from internal audits, IOSA audits, regulatory inspections, investigations, and operational reviews.
• Support Safety Management System (SMS) requirements through the development, maintenance, and continuous improvement of Cargo operational procedures.
• When operational requirements necessitate deviations from standard processes, collaborate with internal stakeholders to develop local procedures and participate in risk assessments in coordination with the Safety department.
• Coordinate with Safety, Security, and operational stakeholders to identify hazards, assess risks, and implement appropriate procedural controls and mitigations.
• Act as a liaison and represent Cargo Operations on cross-functional projects, committees, and working groups related to standards, procedures, training, safety, systems, and operational excellence.
• Develop and maintain operational bulletins, job aids, quick reference guides, forms, checklists, and support documentation to facilitate implementation of procedural changes.
• Work closely with Training Advisors to ensure procedural changes are accurately incorporated into training materials, programs, and delivery methods.
• Maintain and ensure the accuracy of Cargo network documentation and records, including Station Information Sheets, GHA trainer databases, user access records, station profiles, and other operational reference materials.
• Participate in user acceptance testing (UAT), business requirements development, and implementation activities for Cargo systems, technology enhancements, and process automation initiatives.
• Coordinate with Marketing and other business stakeholders to ensure Cargo website content and customer-facing information are accurate, current, and aligned with operational capabilities and procedures.
• Manage, monitor, and approve Cargo operational supplies, ensuring availability, standardization, cost effectiveness, and compliance with operational requirements.
• Develop and monitor key performance indicators related to procedural compliance, audit findings, document currency, and operational standardization.
• Benchmark Cargo procedures against industry best practices and emerging trends to support operational excellence and regulatory compliance.
• Participate in industry conferences, working groups, and external forums to remain informed of emerging trends, best practices, regulatory developments, and innovation within the air cargo industry.

Professional Qualifications And Education

• Minimum 3 years of air cargo operational experience.
• Proven experience in cargo operations supporting freighter, belly cargo, or a combination of both.
• Strong communication and interpersonal skills, with the ability to influence stakeholders and effectively exchange ideas and information.
• Advanced analytical, critical thinking, and problem-solving skills.
• Strong written communication skills, including the ability to develop and maintain technical and procedural documentation.
• Intermediate to advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Knowledge of domestic, transborder, and international air cargo operations.
• Demonstrated ability to manage multiple priorities and work effectively in a cross-functional environment.
• Experience participating in process improvement, change management, or procedural development initiatives is considered an asset.
• Knowledge of Safety Management Systems (SMS), risk assessment methodologies, and operational risk management is considered an asset.
• Previous experience in a standards, procedures, quality assurance, training, safety, or regulatory compliance role is considered an asset.
• Frontline leadership or supervisory experience is considered an asset.
• Post-secondary education in Aviation, Logistics, Supply Chain, Business, or a related field is considered an asset.
• Bilingualism (English and French or English and Spanish) is considered an asset.
• Knowledge of IATA standards, cargo regulations, and air cargo security requirements is considered an asset.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at ***email_hidden***.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at ***email_hidden***.