TV & Internet Operational Support - Winter 26/27

BIG WHITE CENTRAL RESERVATIONS LTD.

As a key member of the TV & Internet Operational Support Team, you will serve as the primary on‑mountain contact for all Big White mountain owners who’ve subscribed to our TV & Internet service. This role supports owners and customers from around the world by handling inquiries, troubleshooting technical issues, and ensuring smooth operational and billing processes.

We are looking for a tech‑savvy, customer‑focused individual who can deliver friendly, efficient, and professional support while maintaining a highly organized system for tracking issues and seeing them through to full resolution.

Ideal Candidate

Post‑secondary education or experience in Hospitality Operations, Administration, or Technical Support is an asset.
Strong technical aptitude with the ability to learn and understand TV/Internet systems.
Excellent communication, organization, and time‑management skills.
Ability to work both independently and collaboratively, with flexibility around shifting priorities.
100% customer‑service oriented, with a calm and solutions‑focused approach.
Energetic, positive, and able to contribute to a supportive team environment.
Strong computer skills, especially with Microsoft Office.
Availability to work weekends and holidays.

Responsibilities of this position include, but are not limited to:

Provide accurate service information by developing a strong understanding of Big White’s TV/Internet services.
Respond to inquiries by handling a high volume of calls and emails in a professional and timely manner.
Troubleshoot technical issues by assisting owners with TV and Internet service problems and escalating when necessary.
Resolve concerns with care by addressing owner complaints with attention to detail and a customer‑first approach.
Maintain an organized tracking system to log, monitor, and follow all issues through to full resolution.
Collaborate with internal departments to ensure requests and concerns are handled promptly and accurately.
Follow Health and Safety procedures by adhering to all workplace safety protocols.

Support billing needs, account updates, and any additional tasks as assigned by an Owner Relations Manager.