Programming & community Engagement Coord

About the Role

The Programming and Community Engagement Coordinator supports the success of library programming initiatives by leading their promotion across a variety of platforms and leveraging technology to enhance accessibility, visibility, and community awareness.

Reporting to the Manager of Library Programs and User Experience, this role plays a key part in developing engaging programs, strengthening community connections, and ensuring high-quality service delivery.

Work Schedule

Monday to Friday: 10:00 a.m. to 6:00 p.m.

One Sunday per month

Up to three evenings per month

Responsibilities

General Duties

• Stay current with trends in social media and multimedia platforms.
• Develop and implement library marketing strategies.
• Plan, organize, and deliver a variety of programs and events.
• Provide excellent customer service at service points in accordance with library standards.
• Respond to patron inquiries and resolve issues effectively.

Marketing and Communications

• Maintain and grow the library’s presence on social media platforms (e.g., Facebook, Instagram, YouTube).
• Create and distribute the library newsletter.
• Develop and execute marketing campaigns to promote programs and services.
• Communicate the value of library services to the community using diverse tools and channels.
• Identify innovative approaches to promote the library using digital and technological tools.
• Establish measurable objectives to evaluate marketing initiatives.
• Assist in preparing promotional materials and program schedules.
• Ensure website content is accurate, current, and engaging.

Multimedia

• Capture photos of programs and events for promotional use.
• Live stream selected programs and events.
• Host virtual programs (e.g., Zoom) and manage all technical aspects.
• Operate sound and video equipment as required.
• Conduct technical checks (sound, lighting, equipment) prior to events.

Programs and Events

• Survey residents to identify community interests and evaluate program needs.
• Analyze feedback and prepare reports on program effectiveness.
• Assist with planning, coordination, and booking of programs.
• Liaise with speakers and presenters; host and introduce events.
• Maintain the library program calendar.
• Lead programs aligned with individual expertise and skills.

Administrative Duties

• Collect and maintain statistics.
• Prepare statistical and narrative reports.
• Manage phone and email communications as required.
• Participate in management meetings.

Management Responsibilities

• Contribute as an active member of the management team.
• Oversee and coordinate specialized services and service delivery.
• Evaluate services and recommend improvements.
• Assist in the development of policies and procedures.
• Ensure service quality and productivity standards are maintained.
• Oversee operations in the absence of other managers.
• Support facility oversight and security when required.
• Recruit, supervise, and train staff, students, volunteers, or interns as needed.

Required Qualifications

• Master’s degree in Information Studies.
• Certificate, diploma, or experience in marketing and/or communications (asset).
• Experience in the cultural or public sector (asset).
• Experience in digital marketing, social media, and multimedia tools.
• Experience in public libraries (asset).
• Demonstrated creativity and initiative.
• Fluency in French and English (spoken and written).

Skills & Competencies

• Strong collaboration and teamwork skills within a management environment.
• Ability to set priorities, manage multiple projects, and meet deadlines.
• Adaptability in a changing organizational environment.
• Strong leadership and supervisory skills.
• Excellent communication and presentation skills in French and English.
• Strong problem-solving, interpersonal, and conflict resolution skills.
• Advanced computer literacy, including social media platforms.
• Solid understanding of library services and diverse community needs.
• Commitment to delivering high-quality customer service.

Note

Candidates may be required to complete a competency test in both French and English.

Additional Notes

The masculine gender is used solely to simplify the text.

The City of Côte Saint-Luc thanks all applicants for their interest. However, priority will be given to candidates whose profiles best match the position requirements.

Equal Employment Opportunity

The City of Côte Saint-Luc is committed to the principles of equity and inclusion as part of its Equal Employment Opportunity Program. We encourage applications from women, visible and ethnic minorities, Indigenous peoples, and individuals with disabilities.

If you require accommodation during the selection process, please inform us and we will work with you confidentially to meet your needs.

Language of Work

The City is a recognized organization under the Charter of the French Language and is authorized to use both French and another official language.

Application Process

We thank all applicants for their interest. However, only those selected for an interview will be contacted.