Calgary Police Service - Police Information Check Representative

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Police Information Check Representative, you will provide front-line customer service and information to internal and external applicants requiring a Police Information Check, Record Suspension or Vulnerable Sector fingerprint processing. Primary duties include:

• Assist customers and facilitate the application process for Police Information Checks (PIC) and other related services.
• Handle cash including financial balancing, reconciliation, and reporting on a daily and monthly basis.
• Collect fingerprints for Vulnerable Sector Searches (VSS) using Livescan technology and/or hardcopy inked fingerprinting techniques; ensure proper processes are followed, including verification of applicant information.
• Provide general administrative support for the Police Information Check Unit (PICU) as required.

Working Conditions: This is a front counter position with potential exposure to difficult clients.

Qualifications

• A High School diploma or equivalency (e.g., GED) and a minimum of 1 year of relevant experience.
• Previous customer service experience in a high volume, front counter environment within the last 5 years.
• A minimum of 35 WPM typing speed and a beginner skill level in Microsoft Office (Word, Excel, Outlook) is required.
• Experience with cash handling, Point-of-Sale, financial balancing, reconciliation and reporting is also required.
• Prior experience using Livescan and/or hardcopy inked fingerprinting techniques will be considered an asset.
• Success in this position requires emotional intelligence; creating and sustaining safe, respectful and inclusive workplaces; promoting supportive, balanced and professional accountability; building and maintaining relationships; developing self and others; striving for results.

Pre-employment Requirements

• An enhanced security clearance will be conducted.
• Applicants will be tested for appropriate skills.
• Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.

Position and Pay Information

Business Unit: Calgary Police Services

Union: CUPE Local 38

Position Type: 1 Permanent

Compensation: Pay Grade 5 $32.29 - 43.16 per hour

Hours of work: Standard 35 hour work week

Days of work: This position works a 5-day work week with one day off in a 3 week cycle.

Location: 5111 47 Street N.E.

Audience: Internal/External

Apply By: July 7, 2026