Receptionist & Office Administrator – Dartmouth SPCA Shelter

Location: 5 Scarfe Court, Dartmouth – Dartmouth SPCA Shelter

Number of Positions: 1

Job Type: Part-Time

Compensation: Starting at $18.00/hour

Are you passionate about helping people and animals? Do you enjoy helping to make a difference in your community? If so, we want you to join our Dartmouth SPCA Shelter team as Receptionist & Office Administrator.

A Receptionist & Office Administrator is a key member of the shelter team, serving as the first point of contact for the community. This position ensures that in-person, phone, and electronic communications are handled with empathy and professionalism.

This position is essential in building positive relationships with the community. In addition, this position may also participate in the day-to-day animal care.

Responsibilities

• Provide a wide range of administrative and clerical duties under low supervision.
• Assist members of the public in person, over the phone and via email communication.
• Maintain professional interactions with the public, staff and volunteers in a fast-paced, sometimes hectic and noisy environment while remaining calm, focused, resourceful and efficient is critical to this role.
• Ask probing questions to obtain information useful in providing support or solutions to community members.
• Educate the public on SPCA programs and services, and general animal care-related information.
• Place outbound calls, emails, and messages to confirm appointment bookings or to provide appointment instructions.
• Maintain accurate records for animal inventory, health, medications, treatments, procedures and behaviour history.
• Assures all nutritional, housing, grooming and medical needs are met on a daily basis according to approved processes.
• Responsible for maintaining a safe and sanitary facility for animals and people.
• Provides humane handling and care for all shelter animals.
• Completes other duties as assigned

Qualifications & Experience

• A Veterinary Assistant certificate is an asset.
• Prior experience in an animal shelter or veterinary clinic setting.
• Proven customer service experience.
• Professional demeanour when navigating difficult client conversations.
• Excellent skills in building connections with the community.
• Excellent verbal and written communication skills.
• Strong time and task management skills
• Ability to work independently and as part of a team.
• Working knowledge of Microsoft Office applications and office procedures.
• Knowledge and experience working in of databases
• A driver’s license is required

Physical Requirements

• Physical ability to walk and/or stand on your feet throughout a normal workday required.
• Physical ability to lift and carry 40 pounds regularly.
• Working conditions include working alone, working outside in varying weather conditions, frequent interruptions, and some meetings.

What We Offer

• Employee Assistance Program
• Veterinary services discount for employee pets
• Pet supply and SPCA Thrift Store discounts

Hours of Work

Hours of work range between 8 am and 8 pm daily. There will be a regular weekly set schedule, which will involve at least one weekend day.

How to Apply

Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. Preference will be given to candidates who self-identify as African Nova Scotians, racially visible persons, persons with disabilities, Aboriginal persons and persons of the LGBTQ+ community. We encourage applicants to self-identify.

Interested applicants are asked to submit their resume and cover letter to [email protected].

Please quote “Dartmouth SPCA – Receptionist/Office Admin” in the subject heading in your email reply.