Data & Continuous Improvement Coordinator

What We Do

Woodview Mental Health & Autism Services offers a broad spectrum of services for children, youth, adults and their families facing mental health, autism, and developmental challenges. We work in direct partnership with children, youth, adults, and their families, as well as with schools and social service agencies, to ensure families receive the support they need—when and where they need it.

“We are committed to providing individualized, client-centred services and supports based on our values of Accountability, Collaboration, Compassion, Excellence, Inclusion, Innovation —and our commitment to staff.”

Our mission is to provide inclusive and person-centered mental health, autism, and developmental services and supports in partnership with children, youth, adults, and families.

Employees Receive

• Meaningful work that inspires hope and strengthens lives
• A positive, supportive culture with flexibility where possible
• A commitment to workplace wellness, ongoing training, and professional development opportunities
• A generous vacation entitlement (entry-level full-time employees can expect to receive 2- 3 weeks paid vacation to start)
• A commitment to wellness in the workplace as well as ongoing professional development and training opportunities.

The Role

The Data & Continuous Improvement Coordinator supports organizational reporting, performance measurement, data analytics, and continuous improvement activities across Woodview Mental Health & Autism Services. Reporting to the Director of Operations & Continuous Improvement, this role assists with the collection, analysis, interpretation, and presentation of data to support evidence-informed decision making, service planning, quality improvement initiatives, and accountability requirements.

Working collaboratively with managers, supervisors, frontline staff, and administrative teams, the Coordinator maintains dashboards, reports, performance indicators, and data systems that support operational and strategic priorities. This role helps ensure organizational data is accurate, accessible, and transformed into meaningful information that supports service quality, client outcomes, operational effectiveness, and continuous improvement efforts.

Key Responsibilities (May Include but are not limited to):

• Business intelligence & reporting: Maintain and update organizational dashboards, scorecards, and reporting tools using Power BI, Excel, and other reporting platforms; prepare routine and ad hoc reports for ministries, leadership, managers, funders, accreditation processes, and external stakeholders.
• KPI tracking & report automation: Support the development and automation of reports tracking key performance indicators, Ministry, non-Ministry, and Fee-for-Service targets, service utilization, client outcomes, workforce metrics, and operational trends.
• Data management & analysis: Extract, validate, clean, and organize data from organizational systems and databases; monitor data quality and work with program staff to improve accuracy, consistency, and completeness.
• Data governance & reporting standards: Support data models, calculations, reporting definitions, performance measures, governance practices, documentation, and reporting standards.
• Performance measurement & continuous improvement: Assist with tracking and reporting organizational performance indicators and outcome measures; support quality improvement initiatives, PDSA cycles, program evaluations, and outcome measurement activities.
• Operational support: Work with managers and program staff to understand reporting needs; support workforce reporting, service utilization monitoring, waitlist tracking, capacity planning, accreditation activities, audits, strategic planning, and organizational reviews.
• Funding, proposals & business cases: Contribute data analysis and reporting support for funding applications, business cases, and program proposals.
• Knowledge translation & stakeholder support: Prepare reports, dashboards, presentations, visualizations, executive summaries, and recommendations that communicate data clearly to technical and non-technical audiences.
• Staff support & training: Provide basic training and support to staff on dashboards, reports, and data interpretation; promote effective use of data in day-to-day decision making and continuous improvement efforts.
• Systems & technology support: Support maintenance and enhancement of reporting platforms and data systems; assist with testing, validation, implementation of system improvements/upgrades, data migration, and process streamlining to reduce manual data entry.

Qualifications

• Minimum five (5) years of experience in data analytics, quality improvement, performance measurement, program evaluation, or organizational effectiveness
• Experience within healthcare, community services, children’s mental health, developmental services, autism services, or non-profit sectors preferred
• Advanced Power BI skills, including dashboard development, visualization design, and reporting automation
• Advanced Microsoft Excel skills, including Power Query, Pivot Tables, and data analysis techniques
• Experience with database management, data modelling, and reporting systems
• Knowledge of quality improvement methodologies and performance measurement frameworks
• Strong project management and organizational skills
• Excellent communication, presentation, facilitation, and knowledge translation abilities
• Ability to translate complex data into meaningful information for non-technical audiences
• Strong analytical, critical thinking, and problem-solving skills
• Knowledge of privacy legislation, including PHIPA, and data governance best practices
• Ability to manage multiple priorities and work independently in a dynamic environment

Assets

• Knowledge of Canadian Centre for Accredidation, QAM, EMHware, or similar quality standards

We thank all candidates but only those selected for an interview will be contacted.

Woodview welcomes applications from all qualified individuals, including individuals within employment equity categories of women, persons with disabilities, members of visible minorities and aboriginal persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. Woodview is committed to employment equity and diversity and a positive and supportive environment.

As part of our recruitment process, we may use automated or AI-supported tools to assist with tasks such as application sorting, scheduling, and identifying relevant experience. Hiring decisions are made by people, and we regularly review our processes to support fairness and reduce bias.