AI Product Owner (Contact Center AI) || Only Permanent Residents and Canadian Citizens Required

Ampstek

Location: Brampton, ON (Hybrid)

• 5+ years of Product Owner/Product Management experience.

• Experience with AI-powered Contact Center solutions.

• Strong understanding of Conversational AI, LLMs, AI Automation, and Chatbots.

• Hands-on knowledge of Python and JavaScript.

• Define and manage product roadmap, backlog, and feature prioritization.

• Collaborate closely with Engineering, Business, and Cross-functional teams.

• Translate business requirements into technical user stories.

• Proactively gather requirements, challenge assumptions, and resolve ambiguities.

• Drive end-to-end product delivery with Agile/Scrum methodology.

• Excellent communication, stakeholder management, and analytical skills.

• Self-driven, assertive, and capable of owning product decisions.

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