Operations Director

Serv, a global executive recruitment partner, is hiring on behalf of our client Hansen Signs for an Operations Director.

Hansen Signs is one of Canada’s fastest-growing sign companies and a leader in innovation, systems, and process within the signage industry. With significant market demand and a strong foundation for growth, Hansen Signs is entering an exciting phase where operational excellence will unlock the company’s next level of scale.

This is a unique opportunity for a hands-on operations leader to step into a highly visible role with meaningful impact. Working with senior leadership and reporting to the founder, the Operations Director will be responsible for improving production efficiency, strengthening accountability, developing high-performing teams, and building the operational infrastructure required to support continued growth.

To learn more please visit: hansensigns.com

If you are a rare individual who thrives on solving complex operational challenges, developing people, and turning high-potential teams into high-performing organizations, this role is for you. The successful candidate will bring both strategic thinking and a willingness to be present on the floor, understand the work, and lead meaningful change.

This role includes:

• Taking full ownership of production operations performance, including labor efficiency, throughput, quality, and delivery outcomes
• Assessing existing workflows and identifying opportunities to improve productivity, reduce rework, and create scalable processes
• Leading and developing supervisors and production leaders to establish a high-performance, accountability-driven culture
• Building clear expectations, coaching team members toward success, and making difficult performance decisions when necessary
• Working cross-functionally with leadership, accounting, and operational teams to develop meaningful performance dashboards and reporting metrics
• Ensuring the right materials, information, scheduling, and production sequencing are in place to enable efficient execution
• Getting deeply involved in the operation initially to understand challenges, establish trust, and build strong operational foundations
• Providing recommendations around organizational structure, process improvements, and future operational growth opportunities
• Creating a culture where employees embrace challenges, take ownership, and are committed to delivering exceptional work
• Driving continuous improvement initiatives that allow Hansen Signs to increase capacity and capitalize on its strong sales growth

Qualifications:

• Proven operations leadership experience within manufacturing, production, industrial, or similarly complex operational environments
• Experience improving labor utilization, productivity, throughput, and operational efficiency metrics
• Demonstrated success transforming underperforming or inconsistent teams into high-performing, accountable environments
• Strong leadership presence with the ability to influence teams and inspire others to follow their direction
• Experience implementing operational systems, KPIs, dashboards, and performance measurement tools
• Ability to balance strategic planning with hands-on execution in a fast-paced, growing business
• Strong problem-solving capabilities with the confidence to make decisions and take ownership of outcomes
• Experience leading supervisors, production managers, or cross-functional operational teams
• A growth mindset with a passion for building great teams and continuously improving performance

Our Ideal Teammate Is Someone Who:

• Is proactive and accountable
• Thinks strategically and executes consistently
• Communicates with clarity and confidence
• Brings a positive, growth-oriented mindset
• Is highly organized and dependable
• Embraces learning and feedback
• Cares deeply about doing great work

Location: Moncton, New Brunswick (Onsite)