Administrative Support 09

Position Details

Job Number

JR00917

Department

WSIB Ortho and Neuro Services

West 5th Campus (Hamilton Mountain)

Job Type

Casual, Part time

Contract Duration: (If applicable)

0 months

Number of Positions

Union

CUPE Local 786

Hourly Rate (Min / Max)

$29.52 - $32.08

Schedule

Work Days

Monday to Friday

Time of Day

Days

Shift

Hours - 4, Hours - 5, Hours - 6, Hours - 7.5

Shift Start: (If applicable)

AM 07:30, AM 08:00, AM 08:30, AM 09:00, AM 09:30, AM 10:00, AM 10:30, AM 11:00

Application Dates

Opening Date

2026-06-25

Closing Date

Position Summary

This position provides daily administrative and clerical support to the Workers Injury Network, ortho/neuro and mental health programs. The incumbent interacts directly with hospital departments patients and their families. All related duties and responsibilities adhere to the policies and procedures of St. Joseph’s Healthcare Hamilton.

Qualifications

• 2 year post-secondary diploma in medical office administration required
• Medical Terminology Certificate
• Minimum 1 year experience in health care environment
• Previous experience working with WSIB would be an asset.
• Proven competency working with hospital patient processing systems
• Advanced keyboarding skills of 55 wpm
• Advanced of Word Excel Spelling skills
• Clerical testing may be required as part of the selection process
• Ability to communicate effectively and tactfully both in person and by telephone
• Ability to participate in process evaluation and improvement
• Maintain excellent interpersonal relationships while handling multiple tasks frequent interruptions and stressful situations. Essential to demonstrate compassion and understanding with patients and their families in all interactions
• Good organization skills with ability to set own priorities and work with minimal supervision
• Demonstrated ability to react well to frequent changes and evolution of processes
• Excellence in grammar spelling and punctuation together with report writing skills
• Previous experience with Dovetale Portal Clinical Connect and Novari Outlook and Web access

Responsibilities

• Provides reception duties as required by handling all incoming phone calls and enquiries to the WSIB Specialty Clinic in an efficient and courteous manner. Referrals are made and individuals are directed accordingly.
• Handles the documentation and flow of physician/nursing orders laboratory reports bloodwork and all diagnostic test results. Assists in arranging and prioritizing for patient appointments tests and procedures. This includes accurately charting filing or forwarding related items to other hospital departments (i.e. Health Records Operating Room and Pharmacy) as required.
• Provides clerical support and sorts/distributes mail faxes and emails.
• Ensures work areas are maintained in an organized safe and presentable way at all times.
• Registers patients verifies health care and other patient demographics and enters all pertinent information into the hospital patient processing information systems: Dovetale eForm Meditech Telus Health and Arthur Health.
• Follows up on missed appointments and reschedules appropriately.
• Acts as liaison with Physician offices to ensure that patient information is forwarded appropriately and patient communication is coordinated with offices.
• Coordinates patient scheduling registration and related departmental communications through the use of several computer applications across multiple sites.
• Coordinates down time procedures participates in quality assurance initiatives for patient processing and patient scheduling systems.
• Build and prepare charts for clinics. Manage multiple active charts on a daily basis.
• Assists with other unit activities as delegated by the Project Manager.

This is for an existing vacancy

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.