Adoption Counsellor

COCHRANE & AREA HUMANE SOCIETY JOB DESCRIPTION

The Adoption Counsellor will be responsible for greeting the public, meet & greets of adoptable animals with potential adopters including discussion of best pet matches, admitting stray and surrendered animals and releasing animals under bylaws. The position reports to the Office Supervisor. We offer a competitive salary range and where applicable a group benefits and group RRSP plan.

This position is a 29-hour work week working Tuesday - Friday 11:30-6pm, Saturday 10:30am–4pm.

Salary Range: $16-$19 per hour

Position Responsibilities

greet the public, providing support and resources

meet & greets of adoptable animals with potential adopters including discussion of best pet matches

animal intake processes as requested

the completion of adoption contracts and related paperwork

maintain accurate and detailed records of each animal in our care

ensure appropriate kennel signage is in place for all animals

intermediate secretarial and office duties including data entry, answering the telephone, faxing, email

respond to public enquiries in a professional, courteous, and timely manner

cover reception desk and duties as required

cover or provide support to intake and release desk and duties as required including admitting and releasing animals in accordance with municipal by-laws, screening surrender requests

assist with writing adoptable animal bios as needed

promote Norm’s Nook pet supply store and assist customers with products

promote CAHS events and programming

provide support and guidance to volunteers

communicating animal related health and behavioral concerns to Management in a timely manner

daily cleaning and organizing of the adoption areas and workstations

provide support to animal care staff with cleaning of adoption kennels and public animal areas as needed or requested

complete accident/incident reports as necessary

handle all animals in a humane way using positive reinforcement methods

conduct themselves in a professional and courteous manner at all times while working as an employee of the Cochrane & Area Humane Society

communicate animal related health and behavioral concerns and any occupational hazards to the Management in a timely manner

remain familiar with and supportive of, the goals and mission of the Cochrane & Area Humane Society

adhere to Shelter Policy and Procedures

ensure appropriate and timely communication is shared within and between departments daily

complete all mandatory training

complete other related duties as requested by Shelter Management 2

Qualifications and Skills

exceptional communication and customer service skills, and intermediate office & computer skills

previous animal handling experience and behaviour knowledge a definite asset

ability to successfully handle all breeds and sizes of cats, dogs, and small animals

physically capable of working in a fast-paced environment that includes lifting, bending and other repetitive movements

reliable, trustworthy, able to work well in a “team” atmosphere as well as capable of working independently

strong organizational, productivity and time management skills

• ability to communicate effectively, both orally and in writing
• previous experience working with volunteers a definite asset

genuine concern for the welfare of animals

Evaluation

Shelter Management will evaluate the performance of the Adoption Counsellor within the first year of employment at three months, six months, and yearly thereafter as per the Performance Management System.

Application Process

If you would like the opportunity to be a part of a caring and compassionate team working for an important cause, please forward your resume with salary expectations to:

Cochrane & Area Humane Society

62 Griffin Industrial Point

Cochrane, AB T4C 0A3

Or email resume to: ***email_hidden***

Please note: Only those candidates considered for the position will be contacted.

Hiring Immediately

Updated January 15, 2025