Mobility Communications Services Support Technician

Vancouver Police Department

Mobility Communications Services Support Technician

COMPETITION: #2695-50165121

SECTION

Mobility Communications Services Unit, Strategy & Innovation Services

STATUS

Regular full-time

HOURS OF WORK

Four-day on and off rotation, 7 a.m. to 6 p.m. (11-hour shift)

(During training, the work schedule will be Monday to Thursday, 7a.m. to 4 p.m. Upon completion of the extended training period, at the discretion of the Mobility Communications Services Technical Coordinator, you will transferto the four days on and four days off rotating shift.)

SALARY

Pay Grade 23 - $40.34 to $47.62 per hour

COMPETITION END DATE

Tuesday, July 7, 2026

This is technical and analytical administrative support work involving the assistance in coordinating the delivery of mobility communication services for the Vancouver Police Department. The incumbent provides advice and assistance to staff regarding functions and applications of all mobility communication devices, responds to requests for mobility communication devices and accessories, and provides information regarding mobility roaming plan coverage

ESSENTIAL DUTIES

Acts as a resource person and provides information, assistance, and training to mobility users
Considerable independent judgement and action is exercised in matters where decisions are within the framework of established procedures, but policy or unusual problems are referred to a supervisor who reviews work performance in terms of overall effectiveness
Assists in the delivery of mobility communication services for the department; provides advice and assistance to staff regarding functions and applications of all mobility communication devices; andprovide troubleshooting services and tests wireless devices as needed
As directed, arranges with technical service agencies or mobile carrier to resolve any technical issues or problems
Responds to requests for broken or lost mobility communication devices, mobile accessories, or mobility roaming plan coverage
Acts as a resource person and provides information, assistance and training to mobility users; provides training material or training sessions as required
Reviews procedures, training manuals, and related mobility communications user documentation, andassists with the use of new or changed procedures and new mobility communication devices, or software updates
Assists in determining technical requirements for wireless devices; researches equipment and other related wireless items; and maintains files, records, and spreadsheets
Reviews monthly wireless invoices and telecom spreadsheets for accuracy; follows up on discrepancies; and organizes monthly billing for supervisor
Prepares and updates a variety of files, spreadsheets, lists, and records related to the work; maintains mobility communication equipment inventories and accessories; and allocates mobility devices
Other related duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Required

Working knowledge of PCs, different types of smartphones, and smartphone operating systems
Sound knowledge of mobility communication system features and procedures as they relate to the work performed
Ability to provide training to others on the use of mobility devices
Ability to prepare and maintain a variety of files, records, forms, and spreadsheets
Ability to investigate and troubleshoot to resolve operational equipment problems
Ability to establish and maintain effective working relationships with a variety of internal and external contacts
Ability to work with minimal supervision
Ability to multi-task, prioritize, and work independently

Preferred

Excellent computer literacy skills and proficiency with Microsoft Office Suite
Good understanding of Microsoft 365 and Active Directory
One to two years of experience in the IT industry or similar setting
Proven experience in supporting mobile devices and utilizing mobile device management tools
Proven experience in problem-solving and diagnostic skills
Demonstrated customer service experience
Qualifications in information technology and/or industry experience gained by practical application
B.C. driver’s licence

EDUCATION

Required

Completion of Grade 12 including or supplemented by courses related to the work and considerablerelated experience, or an equivalent combination of training and experience

Preferred

Post-secondary education in a related field

OTHER REQUIREMENTS

Must be Permanent Resident or Canadian citizen
- this position will require working out ofvarious policing facilities within the city of Vancouver, dependent on the weekday, primarily 3585 Graveley Street and 2120 Cambie Street.
All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years

SELECTION PROCESS

Candidates will be required to achieve 70% on a written test in order to move forward to the interview stage.

The test will account for 60% of overall score
The interview will account for 40% of overall score

This position falls under the jurisdiction of Teamsters Local 31.

Applicants should submit a resume via email to ***email_hidden*** by 4:30 p.m. on the closing date. Thecompetition number must be indicated in the subject line of the email.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER

Education : Other trades certificate or diploma

Experience : Experience an asset