Mental Health Clinic Administrator (Full-Time) – Gloucester, ON

Gloucester, Ottawa, Ontario | In-Person

Full-Time, Permanent | Monday–Friday

$24–$28/hour based on experience

Start Date: August 2026

Join the Team at MindSpa Mental Health Centre

At MindSpa Mental Health Centre, we believe mental health care should feel warm, compassionate, professional, and supportive. We are a growing multidisciplinary mental health centre serving individuals, couples, families, military members, Veterans, first responders, and the broader community across Kanata, Gloucester, and Pembroke, Ontario.

Our team of psychotherapists, social workers, and specialized mental health professionals is committed to providing thoughtful, evidence-informed care in a welcoming and professional environment.

We are currently seeking a Full-Time Mental Health Clinic Administrator to join our Gloucester location.

This role is ideal for someone who is highly organized, calm under pressure, compassionate, and genuinely enjoys helping people feel supported during vulnerable moments.

Many people reach out to a mental health clinic during difficult or emotionally sensitive times. As one of the first points of contact, you will play an essential role in creating a warm, respectful, and seamless experience for clients while helping our clinic run smoothly each day.

What You’ll Do

• Welcome and support clients in person, by phone, and by email with warmth and professionalism
• Manage appointment scheduling, rescheduling, cancellations, and waitlists
• Support client intake and onboarding processes
• Maintain accurate records and confidential documentation
• Process payments and assist with billing inquiries
• Coordinate clinic communications promptly and compassionately
• Provide day-to-day administrative support to therapists and clinicians
• Help maintain an organized, calm, and welcoming office environment
• Contribute to a positive, collaborative, and client-centred team culture

What We’re Looking ForRequired Qualifications

• Minimum 2 years of administrative experience
• Strong organizational skills and exceptional attention to detail
• Excellent written and verbal communication skills
• Professional, compassionate, and client-focused approach
• Ability to balance multiple priorities while maintaining a calm and organized presence
• Strong technology skills, including Google Workspace
• Reliable, punctual, and comfortable working independently
• Comfortable supporting clients in emotionally sensitive situations with professionalism, empathy, and calm communication

Preferred Qualifications

• Experience in a healthcare, mental health, medical, or allied health setting
• Familiarity with Jane App or similar practice management software
• Experience with client intake, scheduling, and insurance administration
• Bilingualism (English/French) or additional languages considered a strong asset

What It’s Like to Work at MindSpa

We care deeply about creating a supportive environment for both our clients and our team.

You’ll find:

• Competitive compensation of $24–$28/hour based on experience
• A warm, collaborative, and respectful workplace culture
• Meaningful work that makes a real difference in our community
• Opportunities for professional growth and learning
• The chance to be part of a growing, mission-driven mental health organization

Position Details

• Position Type: Full-Time, Permanent
• Primary Location: Gloucester, Ontario (In-Person)
• MindSpa Locations: Kanata, Gloucester & Pembroke
• Schedule: Monday to Friday
• Start Date: August 2026

How to Apply

Sarah Ritskes

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Subject Line

Application – Mental Health Clinic Administrator | Your Name

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

• MindSpa Mental Health Centre is committed to creating an inclusive, welcoming, and respectful workplace and encourages applications from all qualified candidates.