Client Services Assistant

• Directorate: Housing Services
• Pay Level: 4, £27,920 - £29,694 (fully inclusive of local weighting allowance)
• Contract Type: Fixed Term Contract (18 Months Maternity Cover)
• Working Hours: 37 hours per week
• Location: Hawker House/ Slough Hybrid (minimum 2 days per week in the office)
• DBS requirement: Standard

The closing date for applications is midnight on Friday 3rd July 2026

Interviews will be held week commencing 13th July 2026

What You’ll Be Doing

There are many tenants, leaseholders, and residents in Slough who rely on the effective running of the Repairs, Maintenance and Investment (RMI) contract. This is a privilege that we take this responsibility seriously, as residents deserve high-quality homes and a high standard of service. The work of our Repairs, Maintenance and Investment Service Partner is therefore critical in helping us achieve our objectives.

As part of the RMI Client Team, you will liaise closely with our service partner and residents, providing support through data management and clear written and verbal communication. You will also support complaints and casework handling, alongside wider administrative duties within the team.

This is an exciting opportunity where we will support your development through ongoing professional learning. If you are keen to develop your administrative skills and learn all aspects of the service, we would welcome your application.

Our Council

Our vision is to make a difference to our communities and our environment, and we would love you to join us in our mission! All of our employees, whatever their job, contribute to delivering services to local people - either directly or by supporting colleagues. We celebrate diversity and are continuously striving for our residents to enjoy fulfilling, prosperous, and healthy lives.

What We Offer

We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever, and you will join a friendly and collaborative environment where you are encouraged to thrive.

We understand that everyone has different needs and circumstances. That's why we're committed to offering flexible and hybrid working arrangements that help you achieve the best work-life balance and accommodate different working patterns. We encourage and welcome applications from people of all backgrounds. We select staff on merit and foster a workforce where people are valued and represent the local communities we serve.

Annual increments, where applicable, are usually payable on 1st April each year, subject to six months service in the post, until the maximum spinal column point of the level has been reached. The payment of annual increments is not automatic and is subject to satisfactory performance as assessed by your director.

Alongside a Competitive Salary, We Provide

• 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years' service and 33 days after 5 years' service.
• The Local Government Pension Scheme
• Ability to engage with wellbeing initiatives and the opportunity to be a member of our various employee networks, which are key to ensuring we celebrate and promote equality.
• Tax-free childcare and childcare services
• Season loan ticket - to help with the cost of your rail / bus journey to and from work.

Accessibility And Support

Slough Borough Council is an inclusive employer. We are keen to support you to feel comfortable throughout the application and interview process. Therefore, if you require any support throughout the application process or reasonable adjustments for the interview (e.g. questions being printed on the day or consideration for layout or lighting for the interview room), please contact our Recruitment Team who will be able to assist: ***email_hidden***.

This information will be treated confidentially and used solely to ensure we provide appropriate support throughout the recruitment process and beyond.

Slough Borough Council offers a variety of staff networks for you to be part of. Networks represent our diverse staff groups and come together to help the organisation be a place where our people can feel included and thrive.

Follow the link HERE to learn more.

Right To Work And Checks

All applicants must have a valid right to work in the UK. If you require sponsorship, please contact ***email_hidden*** before submitting an application.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre-employment checks.

How We Recruit At Slough Borough Council

Our 8 Core Skills

At Slough Borough Council, we're moving Forward Together. We believe in our people, our purpose, and our progress. We've created a unified set of core skills to help you understand what we value and will form part of your interview with us.

Click here to find out more - How we recruit | Slough Borough Council

How To Apply

Please click on the Apply button below to submit your application.

We look forward to hearing from you!

Join our team at Slough Borough Council and help accelerate our journey of transformation and growth!

The Council reserves the right to close adverts early should we receive a number of suitable applications.

Join Slough Borough Council – Move Forward Together!