BIILINGUAL SPECIALIST, ENTERPRISE OPERATIONS BUSINESS PARTNERSHIPS (HYBRID)

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $74,269.00 - 109,341.00

As a member of the Enterprise Operations Business Partnerships & Sustainment Team, you will play a critical role in ensuring we deliver a superior and consistent customer experience through excellence in operations. You’ll be at the forefront of leading cross-functional teams and delivering results that align with GreenShield’s corporate strategy and vision for the future. In this role you’ll:

• Participate in a leadership capacity with the program managers, project sponsors, stakeholders, and information technology project managers to define project scope, build and execute implementation plans to achieve successful outcomes.

• Lead the coordination of cross-functional responses to operational challenges, leveraging resources from affected teams.

• Maintain detailed, objective records during these engagements and produces retrospective artifacts that detail root cause, actions completed to resolve immediate issues, and recommended corrective actions post-closure.

• Provide analytical capacity and/or specialized expertise across a broad range of scenarios.

• Be ccountable for implementation and quality of remediating actions following issue resolution.

• Co-ordinate with stakeholders from across to the enterprise to manage and communicate status information, including regular communications updates, monitoring of risks and facilitating stakeholder and working team meetings.

• Proactively identifie, manage, and mitigate operational friction points and risks.

• Interpret business requirements and defines metrics and KPIs to measure the health and performance.

• Build and fosters cooperative and productive relationships with team members, stakeholders, and functional areas.

• Participate in portfolio reviews, including dashboard creation, and providing relevant status updates to team members and stakeholders.

• Ensure organizational alignment by acting as a key contributor within a streamlined communication process.

• Promote the Enterprise Business Partnership & Sustainment team’s role within the organization, ensuring good understanding of projects in flight and sharing project management knowledge.

WHO WE'RE LOOKING FOR

REQUIREMEN TS

• Minimum of 5 years’ experience in analytical roles and/or facilitating or managing projects.

• Ability to influence and lead others to achieve project deliverables.

• Ability to organize and prioritize accountabilities in a deadline-driven environment.

• Strong customer focus.

• Excellent communication skills both oral and written.

• Strong proficiency with Project, Word, Excel, and PowerPoint.

• Bilingualism (French/English)

NICE TO HAVE

• Experience in group benefits and/or related industries.

• ASA, CPA, PMP, PgMP or other relevant certification

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.