Intermediate Business Process Consultant

About The Opportunity

Our Public Sector client is seeking up to three (3) Intermediate Business Process Consultants to support a comprehensive process-mapping and business process redesign initiative within a registry operations environment.

The successful consultants will work closely with operational staff to document current-state workflows, assess existing processes and organizational structures, identify inefficiencies and opportunities for improvement, and support the development of future-state process designs and an implementation roadmap.

This opportunity is well suited to business process professionals with hands-on experience facilitating interviews and workshops, mapping operational processes, analyzing service delivery workflows, and recommending practical improvements to optimize efficiency, accountability, flexibility, and outcomes.

Duties include but are not limited to:

• Map current “as-is” registry processes with staff using industry standard process-mapping techniques
• Document workflows, inputs and outputs, dependencies, accountability points, and decision points
• Validate documented workflows with registry staff
• Review and assess current work processes, procedures, and organizational structure to identify inefficiencies, redundancies, and opportunities for improvement
• Assess current roles, responsibilities, hand-offs, and decision points
• Validate the current state of registry operations with operational staff
• Analyze existing processes to identify opportunities for improvement
• Identify optimal redesign options based on efficiency, effectiveness, flexibility, and service impact
• Develop and map recommended future-state “to-be” processes
• Identify required changes to processes, workflows, roles, responsibilities, and controls
• Ensure redesigned processes are focused, measurable, flexible, and outcome driven
• Identify enabling factors such as governance, tools, training, and change management considerations
• Identify phased implementation steps with key milestones, roles, and responsibilities for execution
• Identify next steps and options for implementation

About You

The successful candidate will have the following:

• Experience working on three (3) projects involving process mapping and operational review, including documenting current-state workflows, identifying inefficiencies, facilitating workshops or interviews, and developing future-state processes to improve and streamline service delivery
• Experience documenting workflows, inputs, outputs, dependencies, accountability points, hand-offs, decision points, and process controls
• Experience using structured process improvement or process mapping methodologies, such as BPMN, Lean, Six Sigma, stakeholder workshops, or stakeholder interviews
• Experience identifying inefficiencies, redundancies, gaps, risks, and opportunities for business process improvement
• Strong written communication skills, including the ability to prepare clear documentation, process maps, assessment summaries, and improvement recommendations
• Ability to work with staff and stakeholders in both in-person and virtual settings

About the Job

• Contract duration: From contract award to March 31, 2027
• Estimated level of effort: 80 days
• Work Arrangement: Hybrid. In-person in the National Capital Region for process mapping activities, including interviews, workshops, and side-by-side meetings with staff. Post-process mapping meetings may be conducted either in person or virtually, depending on operational requirements. Remaining work may be performed remotely.
• Language: English

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How To Apply

Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to ***email_hidden***. If you are already registered with us, please contact your Senior Recruiter. Please quote job 19195.

LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.