High Profile Retail Security Guard

Paladin Security is Hiring a High Profile Retail Security Guard!

Location: Calgary, AB

Employment Type: Full-Time

Pay Rate: CA$21.00 - CA$23.00 per hour

Schedule: Rotating Days, Nights, Weekends, and Holidays

Work Setting: On-Site

Overview

Paladin Security is seeking professional, confident, and customer-focused Security Guards to join our team at one of Calgary's high-profile retail locations. This position is ideal for individuals who excel in communication, conflict resolution, and de-escalation while maintaining a strong commitment to safety and customer service.

This role combines traditional security responsibilities with operational communications duties, making it an excellent opportunity for individuals looking to build a meaningful and rewarding career in the security industry.

At Paladin Security, we invest in our people by providing comprehensive training, professional development opportunities, and clear pathways for advancement.

Please Note: First Aid, Use of Force (UOF), and MOAB certifications are required as a condition of employment. Paladin Security will cover certification costs with a six-month commitment to the position and availability requirements.

Responsibilities

Security Operations

• Conduct high-visibility patrols by foot, bicycle, or vehicle
• Engage professionally with tenants, guests, visitors, and employees
• Deliver exceptional customer service and assistance
• Identify, document, and report safety hazards and operational deficiencies
• Assist tenants and merchants with incidents and criminal activity investigations
• Coordinate with law enforcement and emergency responders when required
• Respond to medical emergencies and provide First Aid, CPR, and AED assistance
• Prepare detailed incident reports using site reporting systems
• Address trespassing and unauthorized access situations safely and professionally

• Operations Centre Duties

  • Monitor security systems and life-safety equipment
  • Coordinate emergency and incident response activities
  • Dispatch security personnel during incidents
  • Maintain accurate activity logs and records
  • Review CCTV footage for investigations and follow-up actions
  • Answer and manage incoming security communications
  • Monitor and manage fire alarm and sprinkler systems as required
  • Ensure compliance with site policies, procedures, and standard operating practices

Requirements

Must Have

• Valid Alberta Security License or ability to obtain one
• Grade 12 Diploma or equivalent
• Valid Driver's License
• Legally authorized to work in Canada
• Strong verbal and written communication skills
• Excellent customer service skills
• Strong observational abilities and attention to detail
• Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace
• Experience using CCTV systems and security technology
• Ability to operate two-way radio communications
• Ability to make sound decisions in fast-paced and emergency situations
• Physical ability to conduct extensive patrols exceeding 15 km per shift
• Ability to work outdoors, climb stairs, and navigate uneven terrain
• Ability to safely lift and carry 20+ lbs
• Ability to successfully complete all required Paladin training and certifications within three months of hire

Nice to Have

• 3-4 years of security and life-safety experience
• Knowledge of fire alarm and life safety systems
• Previous experience in retail security environments
• Experience coordinating emergency response activities

Benefits

• Competitive hourly compensation
• Free uniforms provided
• Comprehensive site-specific training
• First Aid, De-escalation, UOF, and MOAB training opportunities
• Career advancement and promotion-from-within opportunities
• Exposure to Calgary's most iconic and high-profile sites
• Diverse and inclusive workplace culture
• Supportive team environment
• Ongoing professional development