Clerk - Collections

Under supervision of Senior Clerk - Collections, the Clerk C is responsible for initiating and maintaining appropriate collection actions on accounts according to the Agency's established collection procedures. The Clerk C position is responsible for the initiation and maintenance of appropriate lien and seizure action on accounts according to the Agency's established liens and seizure procedures. The Clerk C maintains the Agency's database by entering additions, changes, and deletions; and sending notification letters to customers in accordance with established collection cycles and procedures. The position processes legal and MPI correspondences, payments, refunds, and financial transactions according to established Agency procedures.

As the Clerk C - Collections you will:

• Initiate and maintain appropriate collection actions on accounts according to the Agency's established collection procedures.
• Review returned cheques, reversed charges on accounts, and initiates appropriate collection action.
• Initiate and maintain appropriate liens and seizure action on accounts according to the Agency's established liens and seizure procedures.
• Report confirmation of registered liens to contracted service provider for Collections and Liens and Seizures.
• Maintain the Agency's database by entering additions, changes, and deletions; and sending notification letters to customers in accordance with established collection cycles and procedures.
• Update the T2 database with current information received from Manitoba Public Insurance (MPI) data, Driver's License, and Vehicle Registration, e.g. mailing address, changes in ownership.
• Process legal and MPI correspondence, payments, and refunds as required.
• Process financial transactions according to established Agency procedures.
• Perform other administrative duties as required, consistent with the classification.

Your education and qualifications include

• High school graduation or equivalent, supplemented by some formal training in business or accounting, or equivalent combination of training and experience.

• Several years' experience in a customer service role, which interacts with a variety of individuals on a regular basis, providing information and/or clarification.

• Experience preparing, analyzing, and interpreting financial and statistical reports.

• Ability to interpret legislation, by-laws, policies and procedures, as they relate to this position and the Agency.

• Excellent computer skills, including proficiency in Microsoft applications, including Excel, Word, and Outlook (advanced).

• Ability to research pertinent information, problem solve, and exercise sound judgment when developing recommendations in a clear, concise, and professional manner.

• Strong interpersonal skills with the ability to establish and maintain good working relationships with colleagues, supervisors, and external customers.

• Ability to work independently and make accurate decisions and recommendations under tight time frames, multiple demands, tasks and deadlines.

• Strong organizational skills with the ability to prioritize work to meet deadlines and performance standards.

• Ability to communicate effectively, both orally and in writing, while maintaining composure and dealing tactfully and diplomatically with a wide range of internal and external customers.

• Experience working with billings or with the Agency's mainframe billing system would be preferred.

• Experience performing collections or experience in a collections environment is preferred.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions of employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the Employer will be required from the successful candidate, at their own expense.