Senior Logistics Coordinator

Position at Dynacare

Senior Logistics Coordinator

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Senior Logistics Coordinator?

The Senior Logistics Coordinator is a hands on operational role who shall achieve optimal productivity in the day-to-day operations of Logistics. The Senior Logistics Coordinator will foster a culture of continuous improvement and learning.

Status: Contract (6 months), Full-time

Hours of Work: Monday to Friday,

Vacancy Type: Existing

Location: Ottawa ON

Discipline: Transportation

Workstyle: 100% Onsite

Internal Deadline Application Date: Monday, June 1st at 5pm EST.

Why Dynacare Is An Amazing Place For YOU

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU Will Make a Difference

Work under the direction of the Operations Manager, assisting with day-to-day operations

• Organize team stand-ups with the Manager to discuss organizational updates, initiatives, and implement

programs/policies for increased efficiency, improved client experience, and reduced operational costs.

• Provide clients with delivery-related information, ensuring high levels of customer experience
• Act as a resource for route restructuring and workgroup changes, offering solutions and addressing concerns

related to route restructuring, stop capacity, and customer-supplier alignment

• Assist the Manager with administrative duties such as operational paperwork, staff scheduling, coverage

arrangements, and vacation time management

• Liaise with internal stakeholders (couriers, dispatch, warehouse, customer service, labs) to resolve service and

operations issues; escalate as needed

• Resolve routing or delivery issues, communicate changes to service requirements, and oversee fleet vehicle

maintenance

• Generate and maintain client reports and invoices; attend regular meetings with the Operations Manager to

discuss operational metrics, and service delivery performance, and provide potential solutions for service or

process issues

• Perform quality assessments to ensure route completeness, compliance with regulations, and accuracy of

documentation

• Monitor workgroup employees' and agent performance, conduct quality checks and audits, analyze results for

training and coaching opportunities, and report findings to management for necessary action

• Conduct post-safety check rides as part of accident follow-up and complete related paperwork
• Provide new hire orientation and provide remedial training as required
• Coordinate and monitor assigned operations within established deadlines, following best practices and safe

work practices

• Ensure a safe work environment by promoting proper health and safety procedures
• Coordinate annual training plans for health and safety, defensive driving, TDG, WHMIS, and other mandatory

courses for couriers; escalate issues to the Operations Manager, ensure training files are up to date and

documented

• Assist the Operations Manager in documenting workplace accidents, ensuring compliance with SOPs, reporting

hazards, and working in accordance with safe working practices

• Perform other duties assigned by the Operations Manager in accordance with company policies and

procedures

What YOU Bring To The Role

Post-secondary Education

• 1 to 3 years related experience in a transportation industry preferably in healthcare environment.
• Previous experience in dispatching, route coordination an asset
• Updated certifications and licenses required to practice in the field.
• Excellent written and communication skills
• Proficient at providing coaching and feedback

Technical Skills

• Proficient in MS office suite, excellent computer and keyboarding skills
• Other technical skills as applicable to the department/function
• Has a good understanding of the Dynacare business and operating environment

Social Process Skills

• Strong problem solving, decision making and judgement to resolve issues in a timely and effective manner.
• Effective time management, and the ability to handle multiple priorities and deliver with strict timelines
• Strong customer service skills, offering best in class service to internal and external customers
• Able to effectively time manage, handle multiple priorities and deliver with strict timelines
• Able to clearly articulate and assist in executing the strategic objectives set out by the business
• Collaborate effectively across different functions, breaks down silos throughout the process
• Strong customer focus with the goal of offering best in class service to internal and external customers
• Continuous improvement mindset, always looking for innovative ways of doing things
• Balance multiple priorities with sound decision making, critical thinking and organization skills
• Ability to lead by example with a positive attitude and respectful of others
• Continuous improvement mindset of bringing forward recommendations, collecting data and implementing

solutions

• Foster open communication between all team members

Leadership Competencies

• Communicates effectively with others clearly; able to communicate with people at all levels
• Excellent listening skills, with the ability to respond with empathy and tact
• Flexible and adaptable, knowing how to give and receive feedback
• Exhibits a high level of self-awareness
• Resourceful with great problem-solving skills
• Has a positive attitude, with the ability to positively influence others
• Able to drive results and lead by example
• Able to work with minimal supervision
• Excellent people skills with the ability to develop others
• Adapts well to change

Pay rate: $24 per hour

The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirement

Working Conditions

• Ability to work flexible hours
• Valid driver’s license
• Ability to travel to and between locations basis may be required in some locations

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.