Retail Sales Lead

12-month Full-Time Contract

Salary Range

$45,500.00 To $45,500.00 Annually

Do you have a passion for retail, customer service, and leading teams to success? Royal Botanical Gardens (RBG) is seeking a Retail Sales Lead to support the day-to-day operations of our Gift Shop while helping create an exceptional shopping experience for visitors from across the region and beyond.

In this hands-on leadership role, you will work closely with the Retail Store Manager to oversee daily operations, coach and support staff and volunteers, maintain high merchandising standards, and contribute to the success of one of Canada's premier botanical gardens and visitor destinations.

If you enjoy leading by example, thrive in a fast-paced environment, and are committed to delivering outstanding customer experiences, we'd love to hear from you.

What You'll Bring

Qualifications & Experience

• Experience in retail operations, customer service, merchandising, inventory management, purchasing, and team leadership gained through a combination of education, retail experience, and/or volunteer experience.
• Experience supervising, coaching, motivating, and developing employees and volunteers.
• Knowledge of sales performance monitoring, retail metrics, inventory control, merchandising standards, and visual presentation practices.
• Experience with retail purchasing, vendor relationships, product selection, and data-informed decision-making.
• Knowledge of workplace health and safety requirements, loss prevention practices, and operational procedures.
• Experience completing opening and closing procedures and preparing accurate sales, inventory, and operational reports.

Skills & Abilities

• Strong leadership, coaching, team building, and workforce planning skills, including scheduling and staff coordination.
• Excellent customer service, communication, interpersonal, and conflict resolution skills.
• Strong sales, merchandising, inventory management, and retail operations skills, with the ability to analyze performance metrics and support business goals.
• Excellent organizational, time management, problem-solving, and decision-making abilities, with strong attention to detail and accuracy.
• Proficiency using point-of-sale systems, inventory management software, scheduling tools, Microsoft Office applications, and reporting systems.

Why Join RBG?

At RBG, you'll be part of a passionate team dedicated to inspiring people to connect with plants, nature, and the environment. You'll have the opportunity to create memorable experiences for our guests while supporting the success of our retail operations.

Interested applicants are invited to submit their resume online at www.rbg.ca/careers before 11:59 PM on June 19, 2026

RBG is an equal opportunity employer and is committed to fair and accessible employment practices. We encourage applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

We are committed to creating an environment which is accessible to all customers, employees and applicants. Reasonable accommodations in the hiring process will be provided to people with disabilities upon request.

We use Artificial Intelligence (AI) to enhance our recruitment process, ensuring efficiency and fairness. AI helps us review applications consistently, match skills to job requirements, and streamline communication. All decisions are guided by human oversight to uphold our commitment to equity, inclusion, and diversity. If you have questions about the use of AI in this process, feel free to contact ***email_hidden***.

We thank all those applicants however, only those selected for an interview will be contacted.