General Adjuster and Claims Administrator

Position Details

Transportation and Infrastructure - Government of Newfoundland and Labrador

Reporting to and supporting the Director of General Insurance and Financial Analysis, the General Adjuster and Claims Administrator is an Internal Adjuster responsible for the administration and management of insured and uninsured claims for core Government and property and commercial general liability claims related to Government entities. This position also ensures the protection of government assets, employees and the general public through the implementation and monitoring of appropriate risk management measures. This position primarily manages claims of varying complexity for property, boiler and machinery, marine, commercial general liability, and aviation losses. The incumbent also acts as a backup for auto and other road hazard claims administered by the other General Adjuster and Claims Administrator in the Division and shares claims workload with this other position, as required. This is accomplished through liaison with senior managers, employees, members of the general public, insurance brokers, external insurance adjusters, solicitors, contractors, and other stakeholders, as required. The position provides professional advice and direction on various risk, insurance and loss issues; conducts risk assessments; makes recommendations with follow-up; and prepares reports to aid in the development of risk management strategies. Other related duties as required.

Screening Criteria

1. Undergraduate Degree in Business. Equivalencies will be considered.
2. Experience adjusting commercial claims involving various insurance lines such as property, boiler and machinery, marine, commercial general liability, aviation and automobile.
3. A Level IV Adjuster’s License or eligibility for a Level IV License.
4. A Chartered Insurance Professional (CIP) designation or equivalent.
5. A Canadian Risk Management (CRM) designation. (asset)
6. Experience using claims management systems or software. (asset)

Assessment Criteria

1. Knowledge of claims adjusting and insurance policy interpretation.
2. Knowledge of risk management practices.
3. Sound analytical and research skills.
4. Negotiation and stakeholder engagement skills.
5. Ability to independently manage time and tasks.
6. Professionalism.

Conditions of Employment

Conditions of Offer

1. A valid Class 5 Driver’s License.
2. A valid Level IV Adjuster’s License or immediate eligibility for a Level IV License.

Conditions of Acceptance

1. Travel throughout the Province, often on short notice, will be required.
2. Required to be accessible to address issues on an emergency basis with respect to concerns arising from natural events and unexpected situations, as required.

Information for Applicants

Applicants must submit a copy of a valid Level IV Adjuster license or confirmation of eligibility for Level IV Adjuster license with their application.

Failure to do so shall result in an application being screened out.

For more information about this opportunity please contact Ken Curtis, Director of General Insurance and Financial Analysis, at (709) 729-6197 or ***email_hidden***