Director, Capacity, Access & Flow

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à ***email_hidden*** . Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email ***email_hidden*** . Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers

Role

At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career?  Consider this opportunity.

Reporting to the Vice President, Clinical Programs and Capacity, Access & Flow, the Director, Capacity, Access & Flow – Toronto Region will lead regional strategies that improve patient access, strengthen system capacity and support better flow across hospital and community care. This is a high-impact leadership opportunity for a systems thinker who can translate data, partnerships and strategy into sustainable improvements for patients, providers and communities.

Here Is What You Will Be Doing

• Working closely with the Vice President, Clinical Programs and Capacity, Access & Flow, you will provide strategic leadership across the Toronto Region by:
• Leading the development, implementation and evaluation of regional capacity, access and flow strategies that improve system performance and patient experience.
• Using provincial and regional data to identify trends, barriers, gaps and opportunities, and translating insights into practical action plans.
• Building strong partnerships with hospitals, community providers, Ontario Health Teams and internal teams to align initiatives and advance shared system priorities.
• Championing innovative programs, partnerships and improvement opportunities that increase clinical capacity and support better flow across the health system.
• Representing the Toronto Region at key planning and coordination tables, helping shape priorities, best practices and resource decisions.

Education And Experience

Here is what you will need to be successful:

• Master’s degree in health administration, business administration, or a related field.
• Clinical experience is considered an asset.
• Eight or more years of progressive leadership experience within a complex clinical or healthcare environment.
• Demonstrated experience leading, developing, and supporting teams via projects, programs and/or people leadership.
• Strong conceptual and strategic thinking skills, with the ability to adapt plans, identify continuous improvement opportunities, and operate effectively within a complex and evolving environment.

Knowledge And Skills

• Strong understanding of local health system priorities, supported by awareness of broader healthcare policy, trends, and system developments.
• Proven ability to lead complex, large-scale change initiatives and deliver multiple projects within demanding timelines.
• Expertise in quality improvement, performance improvement, and change management methodologies, with the ability to apply leading practices in practical ways.
• Strategic and analytical thinker who uses data, technology, and evidence to inform decisions and drive innovative solutions.
• Exception relationship-building skills and the ability to engage, develop, and mobilize teams across the organization and with external partners
• Skilled negotiator and collaborative decision-maker who can navigate complex issues and competing priorities effectively.
• Strong facilitator, trainer, and presenter with the ability to communicate complex information clearly and persuasively.
• Advanced training in patient flow, healthcare improvement, project management, or change management is considered an asset.

Location: Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.

RS1

#OH-IND-REG

Employment Type

Permanent Full time

Contract Length

N/A

Salary Band

Band 9

External Application Deadline Date

June 29, 2026

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email ***email_hidden*** and a member of the team will connect with you within 48 hours.