Customer Service Representative

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time

Customer Service (Call Centre) Representative to join our Customer Service team in Langley, BC.

Reporting to the Customer Service Supervisor, you will be responsible for answering incoming customer phone calls and email inquiries and working closely with internal stakeholders to provide our customers with timely and accurate responses. This role requires exceptional communication, organizational, and troubleshooting skills. No sales required!

The call center operates 7 days a week. Shifts are scheduled two weeks in advance. All successful candidates must be available to work various shifts - including evenings, weekends, and statutory holiday - based on business requirements.

Our full-time position requires 5 shifts (8 hours) between the operating hours of:

• Monday to Thursday from 6:00 am to 8:00 pm
• Friday to Sunday from 6:00 am to 6:00 pm

You will be responsible for

• Resolving and tending to customer comments, questions, concerns and requests by telephone and email.
• Documenting and tracking compliments, complaints, requests for assistance, product, and service inquiries.
• Teaching customers how to use our websites and phone apps.
• Working closely with our Ecommerce Team Leads and Personal Delivery Assistants to resolve customer concerns regarding online shopping orders.
• Applying credits to accounts for missing and returned products and resolving billing issues.
• Providing support for the Bulk Gift Card program and reception coverage.

You have

• A minimum of 1-2 years of experience in customer service.
• Proficiency with Microsoft Outlook, Excel, and Word.
• The ability to type a minimum of 50 WPM.
• Previous call center experience is an asset.

You are

• Outgoing and love to interact with customers over the phone.
• A great multitasker who thrives in a fast-paced environment.
• Analytical and critical thinker with strong problem-solving abilities.
• Excellent in both verbal and written communication.
• Able to adapt and learn new skills within an always-changing and fast-paced environment.

What we offer

In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

If you’re looking to join a team that puts people first, you’re in the right place. Apply online today!

IND6

Compensation Details

$45,356.00 - $56,695.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.