Clocktower Coffee Company Supervisor
Big White Ski Resort
Position Title: Clocktower Coffee Supervisor
Reports to: Senior F&B Management
Wage: $21.00/Hourly
Target Start Date: Friday, November 6th, 2026
Overview of Position
- Possess a strong ability to stay focused and organized and lead a group of up to 10-12 staff in a fast-paced environment, while maintaining a high level of hospitality and service standards.
- Strong presence on the floor leading the team, ensuring the assigned tasks are complete, monitoring service standards and staff grooming is maintained.
- Work with the event coordinator to execute all F&B events.
- Provide training and support to all employees at the venue to achieve guest satisfaction.
- Communicate with the Management team though writing in manager logs and also verbally on a daily basis.
- Manage all aspects of employee success through one on ones and team coaching.
- Responsible for actioning building maintenance and attention to risk management in and around the café.
- Maintains a high level of professionalism, and grooming at all times.
Experience and requirements
- Experience in a fast-paced restaurant/cafe environment in a leadership role
- Min 2yrs+ experience in F&B Leadership
- High knowledge of computers and Toast systems (or other POS systems)
- Must be 19 years old
- Have a Serving it Right Certificate
Duties and abilities include
- Possess a strong ability to stay focused and organized in a fast paced environment.
- Maintain a high level of attention to detail in written and verbal correspondence
- Performs daily administrative duties relating to payroll, event management, ordering and requisitions
- Data entry duties for financial reporting or menu printing
- Provide on the floor support to all employees to maintain guest satisfaction levels
- Assist in monthly inventory counts
- Supervise outlet while on shift
- Communicate with the management team
- Strongly involved in the SWP& SJP training making sure that the staff are adhering to these standards.
Working Conditions
- Able to work long hours and expected to work overtime in busy periods and holidays
- Be on feet for extended periods of time
- Able to Lift 50lbs and bend and push repeatedly
- Hospitality training an asset
Other Skills
- Exceptional attention to detail
- Excellent communication skills
- Problem solving skills
- Possess leadership skills
- Customer Service driven
- High level of cash handling experience
- Working knowledge of Toast systems (or other POS systems)