Weekend Night Auditor

Best Western Plus Stoneridge Inn & Conference Centre, a south London hotel (Lambeth) is seeking energetic and enthusiastic candidates for the position of Night Audit/ Guest Services Representative. Candidates must be able to work independently and perform repetitive functions. Candidates must have own transportation as hotel is not located on bus route.

This position is for every FRIDAY, SATURDAY, SUNDAY shift 10pm - 8am.

DUTIES AND RESPONSIBILITIES

• Follow night audit procedures.
• Reservations, Check ins and Check out procedures.
• Ensure that the front desk and lobby is clean and well organized.
• Some tidy of meeting room during shift may occur.
• Resolves complaints and inquiries concerning service and facilities.
• Ability to communicate with public, hotel staff and management in a professional manner.
• Provide effective communication to all departments of guest activity.
• Maintain a high level of professional appearance and demeanor.
• Posts and files all charges to guest, master, and city ledger accounts.
• Uses proper telephone etiquette.
• Perform random Security checks of the entire property.
• Interacting with guest for any potential sales lead.
• Reports any unusual occurrences or requests to the Manager, Assistant Manager or Supervisor.

• MUST HAVE OWN TRANSPORTATION (not on a bus route).
• Must be flexible with duty hours.
• Ability to work alone and situation handling.
• Must possess excellent Organizational , Detail oriented & Communication skills both spoken & written.
• Computer experience, Hotel computer experience.
• Ability to multi task in this position.
• Resolves complaints and inquiries concerning service and facilities.
• Ability to communicate with public, hotel staff and management in a professional manner.
• Provide effective communication to all departments of guest activity.
• Maintain a high level of professional appearance and demeanor.
• Posts and files all charges to guest, master, and city ledger accounts.
• Uses proper telephone etiquette.
• Reports any unusual occurrences or requests to the Manager, Assistant Manager or Supervisor.