Customer Care Representative

Job Title: Customer Care Representative

Location: Edmonton, AB (On-Site)

Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, Shanghai Tower, CN Tower, and Vancouver Convention Centre. With 5,500+ employees and 700+ sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit www.victaulic.com.

Job summary

As a Customer Care Representative, you will communicate with customers via phone and e-mail. You will enter customer orders, and assist customers with stock checks, pricing requests and general inquiries. You will be using an AS400 based system as well as web-based applications. You will provide assistance to our outside sales team and will work with our supply chain and distribution partners. Your position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills.

Core responsibilities

• Process customer orders on web based and BPCS (AS400) system.
• Respond to internal and external customer inquiries in a timely manner.
• Expedite and source product to ensure that customer requirements are met.
• Deliver above and beyond customer service in a fast-paced environment.
• Collaborate with internal departments to facilitate customer needs.

Qualifications

• 3-5 years’ experience in customer relations
• Exceptional verbal and written communication skills
• Ability to meet deadlines, prioritize and multi-task
• Proven people skills
• Ability to build and maintain strong customer relationships
• A high degree of emotional intelligence and business integrity
• Willingness to be a team player while working independently with little direction
• Decision-making, problem resolution and creative thinking skills
• Familiarity with MS Office Applications
• University degree or college diploma preferred

Why Join Us?

Join a global industry leader and play a key role in delivering an exceptional customer experience. As a Customer Care Representative at Victaulic, you’ll be at the heart of our operations—supporting customers, collaborating with internal teams, and helping keep projects moving.

You’ll work in a fast-paced, team-oriented environment where your attention to detail and ability to problem-solve truly make an impact. While the role requires independence and ownership of your work, you’ll be supported by a collaborative team, strong leadership, and proven systems.

We offer a competitive total rewards package designed to support your success, including a strong base salary, comprehensive health and wellness benefits, and opportunities for growth within a globally recognized organization.

Salary: $55k - $60k

Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds.

Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at [email protected] and we will work with you to meet your needs.

AI‑assisted tools may be used to support the review of applications as part of the hiring process.