Practice Assistant

About the Opportunity

Muscle & Spine is a busy, well-established, MSK-focused clinic located in downtown Collingwood next to Blue Mountain. We're looking for an organized, punctual and outgoing Practice Assistant to join our team and help keep our clinic running smoothly.

This is the kind of role for someone who thrives on systems and structure, takes pride in being dependable, and enjoys being the welcoming face our patients see first and last. Every process here is already systemized, so you'll be stepping into a role with clear direction, training and full support.

This role is ideal for:

• Someone with a customer service, marketing, or administration background
• New graduates from administrative or marketing studies
• Anyone who wants a stable, structured, daytime role and is already living in or near Collingwood

Why Choose Muscle & Spine

• A genuinely supportive team that celebrates each other's wins
• Clear systems and structure that take the guesswork out of your day
• Comprehensive onboarding program to make sure you are fully confident in your role
• A respected, established modern clinic with a strong reputation in the community
• Predictable, daytime, Monday-to-Friday schedule with your weekends free
• Life around Collingwood, ranked one of the best places to live in Ontario, with ski hills, beaches and trails at your doorstep

What You'll Do Here

Front Desk and Customer Service

• Greet and engage patients warmly, handling requests and concerns with empathy
• Keep patients on time for their appointments and uphold the cancellation policy

Booking and Billing

• Book and manage appointments and practitioner schedules
• Bill and invoice patients and reconcile at end of day
• Assisting practitioners with their administrative duties to keep patient flow smooth so practitioners stay on time

Communication and Marketing

• Communicating with patients through calls, emails, texts and messages promptly across platforms
• Implementing and managing marketing strategies
• Engage on our social media

Systems and Team

• Follow our standard operating procedures and clinical frameworks
• Track daily appointment changes and keep practitioners informed
• Attend daily and weekly team meetings prepared and on time
• Complete in-person and self-directed training

Please note, all processes are already systemized and you will be stepping into a role with clear direction, training and support.

What We Offer

• $22/hour plus 4% vacation pay, paid each pay period
• Two weeks paid vacation, coordinated with clinic closures
• Ten paid stat holidays, coordinated with clinic closures
• Extended health benefits after probation (medical, dental, paramedical, vision), premiums shared 50/50
• On-site parking
• Complete support and a comprehensive onboarding program
• A supportive, structured team environment in a top-rated place to live

Schedule

• Permanent, full-time, Monday to Friday, year-round including school breaks
• Average of 40 hours per week
• Arrive by 8:30am and finish at 5:30pm (Fridays end at 4:30pm), one-hour lunch
• Vacation, holidays and time off are coordinated around our clinic closures and not on an individual basis.

About You

• You are smart, fast, confident and hyper organized
• You thrive on systems and structure
• You are extremely dependable and always punctual
• You take initiative and act without being prompted
• You are a caring, empathetic communicator who can also hold firm boundaries
• You are very comfortable with computers, software and communicating across platforms
• You can juggle multiple tasks with rapidly changing priorities
• You are resilient, adaptable and a lightning fast learner
• You are looking for a long-term role while living in the Collingwood area

How to Apply

Please apply with your resume and a brief message telling us why this role is a fit.

Email: ***email_hidden***

Careers page: https://muscleandspine.ca/careers/

Video: https://youtu.be/8jUUfmref5k