Repair Intake & Sales Associate

Harmony Jewellers – Grimsby, ON

Join a Team That Celebrates Life's Most Meaningful Moments

Harmony Jewellers is a family-owned, community-focused jewellery store dedicated to providing exceptional customer experiences, quality craftsmanship, and trusted service. We are seeking an experienced and detail-oriented Repair Intake & Sales Associate to join our Grimsby team.

The ideal candidate will have previous jewellery sales and/or repair intake experience, exceptional organizational skills, and the ability to confidently communicate the value of fine jewellery, repairs, and custom services. This role combines sales excellence with the precision and accountability required to manage customer repairs from intake through completion.

If you enjoy building relationships, take pride in attention to detail, and thrive in a professional retail environment, we'd love to hear from you.

Key Responsibilities

Sales & Customer Experience

• Deliver an exceptional customer experience through professional, friendly service.
• Build lasting relationships with customers and help them celebrate life's special moments.
• Develop and maintain strong knowledge of our jewellery, watches, brands, and services.
• Effectively communicate the value and quality behind our products and services.
• Meet and exceed individual and team sales goals.
• Assist with merchandising, inventory presentation, and maintaining a beautiful showroom environment.
• Support special orders, custom projects, and customer follow-up.

Repair & Service Responsibilities

• Conduct jewellery inspections and accurately document repair and service requests.
• Receive and process jewellery and watch repairs with a high level of accuracy and attention to detail.
• Organize and track repairs throughout the repair process.
• Communicate with customers regarding repair timelines, estimates, approvals, and completed work.
• Ensure all repair records, customer information, and documentation are complete and accurate.
• Work closely with management and repair coordinator to ensure excellent service outcomes.
• Maintain accountability for repair organization and workflow within the store.

Team & Store Operations

• Support daily store operations and administrative tasks.
• Maintain organized workspaces and repair tracking systems.
• Collaborate effectively with team members while also working independently when required.
• Contribute positively to our team culture and uphold Harmony Jewellers' values.
• Assist with inventory organization and general store presentation.

Required Skills & Qualifications

• Previous jewellery sales experience and/or jewellery repair intake experience is required.
• Strong attention to detail and excellent organizational skills.
• Proven customer service and relationship-building skills.
• Strong sales abilities with a customer-focused approach.
• Ability to manage multiple tasks and priorities in a fast-paced retail environment.
• Self-motivated with the ability to work independently while contributing positively to a team.
• Strong problem-solving skills and a commitment to accuracy.
• Comfortable learning and retaining technical information related to jewellery, watches, and repairs.
• Ability to maintain professionalism and confidentiality when handling customer valuables.
• Saturday availability is required.

Additional Assets

• Completion of jewellery-related education, certifications, or industry training programs.
• Formal training in jewellery repair, bench jewellery work, gemology, diamond grading, or watch repair.
• Completion of Canadian Jewellers Association (CJA) programs, JET courses, GIA coursework, or similar industry education.
• Experience working in a jewellery store, luxury retail environment, or repair department.
• Knowledge of jewellery materials, gemstones, manufacturing processes, and repair techniques.

Compensation & Benefits

• Competitive wages starting at $19.00 per hour, with higher compensation based on experience and qualifications.
• Ongoing training and professional development opportunities.
• Yearly raise and bonus structure in place
• A supportive, team-oriented work environment.
• The opportunity to build a long-term career with a growing and respected local business.

Why Join Harmony Jewellers?

At Harmony Jewellers, we believe our people are the foundation of our success. We invest in team members who demonstrate a strong work ethic, commitment to excellence, and a passion for serving customers. We provide opportunities to learn, grow, and develop a rewarding career within the jewellery industry.

If you're passionate about helping customers, enjoy working with details, and are looking for an opportunity to grow with a respected local business, we'd love to hear from you.

To apply, please email ***email_hidden*** to submit your resume and a brief cover letter outlining your jewellery industry experience and why you would be a great fit for the Harmony Jewellers team.