Business and Process Analyst

Open Door Group (ODG), a mission-driven non-profit organization serving communities across British Columbia and Alberta, is looking for a Business and Process Analyst to join our team!

Salary: Salary: $72,683.10 to $88,834.90 per year. Individual pay is determined by skills, experience, and level of responsibility.

Status: Full-time, permanent

Hours of Work: 36 Hours per week. This role follows a regular Monday to Friday schedule. Occasional flexibility may be required to support meetings, project timelines, stakeholder engagement, or organizational needs.

Location: This position will be remote, with a primary work location of a home office and a secondary work location from the Open Door Group office in the successful candidate's community. Preference will be given to candidates located in Edmonton or Calgary to support collaboration with internal teams and organizational initiatives.

Applications will be reviewed beginning July 15, 2026. The posting will remain open until the position is filled.

About the Role

Open Door Group is looking for a strategic, collaborative, and innovative Business and Process Analyst to help drive organizational effectiveness, digital enablement, and continuous improvement across the organization.

Reporting to the Director of Business Transformation, this newly created position plays a key role in connecting strategy, insight, and execution. Working closely with leaders, program teams, and stakeholders across the organization, you will identify opportunities for improvement, define business requirements, support transformation initiatives, and help design processes and systems that improve organizational effectiveness and community impact.

This role combines business analysis, requirements gathering, process improvement, and change support. You may support initiatives such as process redesign, systems implementation, service delivery improvements, workflow analysis, requirements gathering, change management, and data-informed decision-making across programs and internal service areas.

What You Will Do

Business Analysis & Strategic Insight

• Conduct analysis to identify emerging opportunities, risks, and organizational challenges
• Facilitate inclusive stakeholder conversations that build understanding and surface valuable insights
• Translate complex issues into clear problem statements and actionable recommendations
• Support the development of business cases aligned with organizational goals and desired outcomes
• Help anticipate future operational, program, and technology needs
• Promote evidence-based decision-making and continuous learning across teams
• Research and share emerging trends, best practices, and innovations in business analysis, digital enablement, and nonprofit transformation

Requirements Definition & Solution Development

• Gather, analyze, document, and validate business requirements
• Translate ideas and business needs into clear, actionable, and outcome-focused requirements
• Ensure strong alignment between business needs, proposed solutions, and measurable outcomes
• Manage evolving requirements and priorities throughout project lifecycles
• Collaborate with business leaders and technical teams to co-create practical and scalable solutions
• Support testing, validation, implementation, and adoption activities

Business Process Innovation & Improvement

• Analyze and redesign business processes to improve efficiency, effectiveness, and user experience
• Apply continuous improvement principles to support sustainable organizational change
• Design future-state processes that support innovation, accessibility, and operational excellence
• Support implementation efforts through collaboration, coaching, and stakeholder engagement
• Foster a culture of adaptability, learning, and continuous improvement

Performance, Quality & Continuous Improvement

• Support measurement and evaluation activities across systems, processes, and transformation initiatives
• Use data and insights to identify improvement opportunities and inform decision-making
• Develop recommendations that support strategic and operational priorities
• Promote accountability, learning, and continuous improvement across teams
• Support organizational commitments to funders, partners, and communities

Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: Careers at Open Door Group

Why Open Door Group?

Champion of Great Workplaces

ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits

As a Certified Living Wage Employer, ODG is committed to offering more than just a job.

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. ODG is committed to transparent, equitable, and competitive pay structures, reviewed regularly to ensure internal alignment and market relevance.

Enjoy a comprehensive 100% employer-paid benefits package and an RRSP matching program. Your well-being matters, and we provide an Employee and Family Assistance Program to support you. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career.

Community Impact

Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What you bring to the position

If you meet most of the qualifications and are passionate about this work, we encourage you to apply. We recognize that career paths are not always linear. Equivalent combinations of training and experience will be considered.

Key Qualifications

• Bachelor's Degree in Business, Information Systems, Social Sciences, or a related field
• Typically 3+ years of experience in business analysis, requirements management, process improvement, digital transformation, or related disciplines
• Experience working in nonprofit, public sector, government-funded, or community-based environments is preferred
• Demonstrated experience facilitating stakeholder engagement and supporting organizational change initiatives
• Experience supporting digital transformation, systems implementation, or organizational improvement initiatives is considered an asset
• Must be able to work flexible hours to meet the demands of the position
• Required to complete and maintain a satisfactory criminal record
• Occasional travel within British Columbia or Alberta may be required.

Skills and Abilities

• Strategic and systems-thinking mindset with the ability to understand complex organizational environments
• Strong analytical and problem-solving skills grounded in practical application
• Experience in business analysis, requirements management, and process improvement
• Ability to translate business needs into clear, actionable, and impactful solutions
• Strong understanding of digital enablement and the role of technology in organizational transformation
• Excellent facilitation, communication, and stakeholder engagement skills
• Ability to communicate effectively with both business and technical audiences
• Experience with process mapping, process redesign, and continuous improvement approaches
• Adaptability and comfort working in evolving environments
• Commitment to equity, diversity, inclusion, and accessibility in all aspects of work

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion.

We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at ***email_hidden***.

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!