Team Lead, Specialized Services

The Team Lead of Specialized Services is responsible for assisting the manager in the implementation and administration of the Fetal Alcohol Spectrum of Services and Family Support programs. The Team Lead works to supervise a team of support staff which includes FASS System Navigator, FASS Advocates, Family Support Services, and Casual Support Staff, performance and development.

The Team Lead supports staff to build and navigate client-directed care plans for FASS and Family Support participants and will identify and respond to their psychosocial needs through a client-centered, strengths-based model that is rooted in harm reduction and trauma-informed care. The FASS and Family Support Teams work to provide role-modeling, practical assistance and connect participants to a variety of services in the community. This position requires successful working relationships with participants that support their ability to reach their potential.

This position will influence and celebrate positive outcomes with participants and will work with the front-line support workers and care team to mitigate problems and obstacles that threaten to undermine participant’s wellbeing. Keeping clear and accurate files and records is essential. The successful candidate requires an understanding of case management, families, FASD, and trauma-informed practice.

Duties and Responsibilities

Program Delivery

• Support staff to work with participants regularly to collaboratively set goals, develop a care plan, evaluate success, and revise a plan accordingly.
• Assist staff with implementation of participant’s case plan through role-modeling, teaching, information, brokering, advocacy, and providing practical assistance.
• Identify opportunities to assess and enhance participants’ readiness to make positive changes and increase self-reliance.
• Coordinate caseload reviews and transfers with Manager and FASD System Navigator
• Assist FASD System Navigator with monitoring waitlist.
• Facilitate case management meetings with direct support of staff and other service providers as needed.
• Oversee orientation, training, and day-to-day supervision of direct report staff and volunteers
• Provide direct participant support as needed.
• Monitor and Schedule staff to facilitate FASS Peer Support Group.
• Work with Indigenous Engagement to plan cultural group activities for FASS and FS.
• Attend case conferences and interagency meetings in the community.
• Identify and utilize outreach stabilization activities that include assisting teams to make connections with community agencies.
• Assist manager as need to facilitate Team meetings to inform, plan, direct, and hear staff concerns.
• Assist manager with recruitment and hiring.

General and Administrative

• Provide direct reports with monthly statistical reports and provide feedback as required.
• Approve and monitor lone worker app (Ok Alone), staff overtime, health maintenance, and vacation leaves.
• Ensure staff have quarterly reporting done by the deadline.
• Maintain and oversee accurate written case file notes, computer records, update program databases, program information and critical incident reports within established time standards.
• Arrange regular supervision with direct reports weekly or biweekly.
• Arrange in-field supervision meetings with participants and direct reports annually.
• Arrange performance management meetings with direct reports and manager when necessary.
• Complete probationary and annual performance review.
• Provide feedback to the Manager on team progress, barriers to service, and challenges.
• Submit and approve ADP by deadlines.
• Participate in ongoing learning and training opportunities as identified in annual performance review.
• Uphold Health and Safety standards and be actively involved in maintaining a safe work environment.
• Consistently adhere to Bissell Centre values, guiding principles, policies, and code of ethics.
• Provide feedback, document, and follow up with performance and agency policies and protocols as required

Qualifications

Education and Experience

• Degree or Diploma in Social Science, social work, human services or related discipline.
• Employees with Social Work Diploma/Degree are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professionals Act.
• Minimum of 3 years relevant employment experience (e.g., high-risk populations, case management, Fetal Alcohol Spectrum Disorder, housing vulnerable individuals, mental health, and addictions).
• Minimum 1 year Supervisory experience.
• Alberta Class 5 License, Satisfactory Driver’s Abstract, and a vehicle.

Knowledge, Skills, and Abilities

• Strong written and verbal communication and interpersonal skills, solution focused, time management, organizational, problem solving, and advocacy skills.
• Ability to complete tasks efficiently within tight deadlines.
• Strong attention to detail, accuracy, and quality.
• Demonstrate the ability to ensure quality services.
• Ability to work well under pressure and cohesively as part of a team.
• Ability to use Microsoft Suite and Outlook systems.
• Knowledge of case management is required.
• Knowledge of Indigenous cultures, history, current issues, and marginalized communities who have experienced trauma.
• Direct experience with issues of poverty, homelessness, and Edmonton’s urban core is required.

Conditions of Work

• Some early morning, evening, and weekend work may be required.
• Operation of personal vehicle with required insurance.

Personal Characteristics

The Specialized Services Team Lead should demonstrate competence in all the following:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
• Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather, and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Direct Reports

• FASS Team, Family Support Team, Casual Staff

Screening Requirements

• Criminal Record Check
• CWIS Check
• Valid Driver’s license and proof of $2 million PLPD insurance

Training Requirements

• Standard First Aid and CPR
• Conflict into Calm
• Other required training may be identified as required

• The above noted training must be completed during the first three months of employment. Other required training may be identified as required.

How to apply

Interested candidates are invited to submit their resume and cover letter to: ***email_hidden***.

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.