IT & Operations Coordinator

About the co-op position

The IT & Operations Coordinator provides technical and administrative support to staff and volunteers in the adoption and use of systems and processes at the Society. You assist with the Evergreen process that helps ensure that hardware provisioned to staff and volunteers is well maintained and aligned with the demands of their role at the Society. You collaborate with colleagues from the Operations team to ensure operations runs smoothly.

In this role, you report to the Director, Operations.

Title: IT & Operations Coordinator

Salary range (level 4): $24.72 per hour

Contract: Co-op - 8 weeks

Hours: Full time – 35 hours per week

Location: On-site in the Provincial Office (Vancouver)

Key Responsibilities

• Assist with equipment management, installing and configuring computer hardware and software in the IT department.
• Maintain the Evergreen process by ensuring staff and volunteer workstations are regularly updated, and all asset management documentation is accurately maintained.
• Provide technical support to staff and volunteers, troubleshooting, and resolving issues with their technology, as they arise.
• Set up new user accounts, ensuring proper access, permissions, and configuration to support staff and volunteer workflows.
• Other duties as required to meet the Society’s organizational goals.

About you

You have a post-secondary education, or are currently a student in information technology, computer science; or you have an equivalent combination of education, practical experience, and lived experience that equips you with the knowledge and skills needed for this role. You bring a proactive and detail-oriented approach to managing IT equipment and supporting departmental projects. You excel in collaborating with internal IT teams and external service partners, ensuring seamless and efficient operations. Your commitment to excellence is evident in your ability to diagnose and resolve technical issues with integrity and respect. Having worked in a not-for-profit environment is considered an asset and will help you better understand the needs of our community.

Key Qualifications

• You have 1-3 years of relevant experience.
• You have solid knowledge of repairing and replacing equipment as needed.
• You effectively prioritize tasks and manage a varied workload to meet deadlines or changing priorities.
• You confidently use existing technology and processes, and remain open to adopting new tools and skills.
• You communicate clearly and respectfully, seeking clarification when needed to ensure shared understanding.
• You actively collaborate with colleagues, share ideas openly, and welcome diverse perspectives to enhance team outcomes.
• You recognize and address routine challenges, using sound judgement to know when to consult others or seek input.

Technical Qualifications

• Knowledge of computer systems, networks software and hardware.
• Experience using Microsoft Office 365 applications, such as Word, Outlook, PowerPoint, Teams, OneNote, etc. and other Society software.
• Good understanding of Microsoft Azure.

To Apply

If this sounds like you, we would love to hear from you. Please email your resume and cover letter to ***email_hidden***. We sincerely thank all applicants for their interest in the Alzheimer Society of BC and Yukon. Due to the high number of applications we receive, only applicants who are selected for an interview will be contacted.

It is estimated that there are more than 85,000 people living with dementia in BC and the Yukon – and this number is growing. For every person living with dementia, there are many more people affected, including family, friends, co-workers and other members of their communities. Our vision is of a world where people affected by dementia thrive, as hope, community and research unlock new possibilities. When you work for the Alzheimer Society of BC and Yukon, you help us realize that vision by connecting more people across the province and the territory to the supports they need at any point on their dementia journey. You help us change the conversation, the experience and the future for people affected by dementia. You help us show them that they’re not alone.

Equity and diversity and inclusion are essential to societal change and healthy workplaces. An open and diverse community fosters the inclusion of voices that have historically been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.