Key Holder

Cannabis NB is New Brunswick’s trusted retailer for the responsible, safe, and educational delivery of cannabis products across the province.

Our Goal: To deliver a world-class customer experience rooted in knowledge, care, and safety.

Our Mission: To provide access to quality-assured products while empowering customers through meaningful conversations and accurate information.

Our Mandate: To support public education and harm reduction by promoting socially responsible cannabis use across the province.

We are seeking a Key Holder who will play an important role in supporting daily store operations, delivering exceptional customer service, and ensuring a safe, compliant, and efficient retail environment.

In support of the strategic pillars and in partnership with the Retail Store Manager and Team Lead, the responsibilities of a Key Holder (Designate) at Cannabis NB may include, but are not limited to:

• Support and guide team members on store processes and service standards to deliver exceptional customer service

• Drive a positive team culture focused on accountability, collaboration, and results

• Act as Leader on Duty (LOD) and support daily store operations in the absence of Store Manager or Team Lead

• Ensure adherence to loss prevention policies to support achieving store shrink goals

• Report, document, and address near misses, customer injuries, or workplace incidents in a timely manner

• Ensure compliance with corporate policies and provincial or federal laws

• Support and uphold in-store responsibility processes and practices

Operational Responsibilities:

• Complete opening and closing procedures, including cash handling, safe counts, and security protocols

• Verify and complete daily financial documentation (cash logs, deposit logs, MPOS reconciliation)

• Monitor and investigate cash or inventory variances and escalate as required

• Execute daily inventory tasks including cycle counts, variance checks, and product handling (including returns and quarantined items)

• Support inventory accuracy through daily counts, adjustments, and documentation

• Maintain store presentation standards, including merchandising, cleanliness, and organization

• Complete daily cleaning routines across sales floor, office, and back room

Leadership & In-Store Support:

• Provide direction and support to team members during shifts, including shift transitions and daily briefings (PASE updates)

• Support store engagement initiatives and contribute to a positive workplace culture

• Participate in store safety practices, including maintaining First Aid certification and completing required safety training.

Weekly & Ongoing Responsibilities:

• Support store audits and operational checks in the absence of Store Manager or Team Lead

• Assist with receiving inventory, including purchase orders (POs) and transfer orders (TOs)

• Support preparation and execution of RSL (Retail Supply Logistics) processes

• Maintain store planogram (plano) and brand standards

• Contribute to ongoing operational improvements and efficiencies

You are a reliable and proactive team player who thrives in a fast-paced retail environment. You take pride in being someone others can depend on and are confident stepping into a leadership role when needed. You lead by example, support your team, and contribute to a positive and productive work environment.

You are detail-oriented, organized, and comfortable managing operational tasks such as cash handling and inventory. You are committed to delivering an exceptional customer experience while ensuring all policies, procedures, and safety standards are followed.

Qualifications:

• Ability to work flexible hours, including evenings and weekends

• 1–2+ years of retail or customer service experience (leadership experience is an asset)

• Strong communication and interpersonal skills

• Demonstrated ability to take initiative and work independently

• Experience with cash handling and/or inventory management is an asset

• First Aid certification (or willingness to obtain)

• Ability to speak both French and English is an asset

What We Offer:

• Competitive hourly wage and comprehensive benefits package

• Opportunity to work in an exciting and rapidly evolving industry

• Paid sick time, pro-rated vacation & wellness time

• Generous pension plan

• Supportive, engaged, and inclusive work environment

Working Conditions:

• Must be 19 years of age or older

• Only candidates with legal authorization to work in Canada will be considered

• Must be able to work a flexible schedule including evenings and weekends

Please submit your resume and cover letter through our online application system.

https://www.cannabis-nb.com/recruitment

Candidates selected for further consideration will participate in a competency-based selection process and may be required to complete additional assessments.

Cannabis NB is proud to be an equal opportunity employer. We are dedicated to reflecting the diverse communities we serve and strive to maintain an inclusive environment where employees feel safe, respected, and supported.