Oracle Fusion Cloud Sales and Service CRM Business Analyst

Position: Oracle Fusion Cloud Sales & Service CRM Business Analyst

Location: Remote (Canada) / PEI-Based Candidates Welcome

Structure: Contract (12 Months)

Start Date: July 2026

Compensation: $80-$85/hr

We have a great new opportunity to support one of our Government sector clients in a contract capacity!

Please see below for more information on the position and if interested, apply with an updated resume aligned to the needs of the role.

Requirements

• 5+ years of experience as a Business Analyst within complex enterprise environments

• Minimum 2 years of experience working with CRM platforms such as:

  • Oracle Fusion Sales & Service Cloud (preferred)

  • Microsoft Dynamics 365

  • Salesforce

  • HubSpot

  • Other enterprise CRM solutions

• Experience gathering and documenting CRM-related business requirements including:

  • Contacts

  • Accounts

  • Cases

  • Service Requests

  • Work Orders

• Strong business analysis, requirements gathering, and stakeholder management experience

• Experience creating business process documentation, workflows, use cases, and functional specifications

• Strong understanding of customer service and sales business processes

• Experience working within Agile and iterative delivery environments

• Excellent communication, facilitation, presentation, and relationship management skills

• Strong analytical and problem-solving capabilities

• Ability to manage competing priorities and work effectively within fast-paced project environments

• Relevant post-secondary education in Business, Information Technology, or a related field

Nice-to-Have

• Oracle Fusion Sales & Service Cloud implementation experience

• Oracle Fusion Cloud CRM Certification

• Experience supporting government sector clients

• Business Analysis certifications (CBAP, CCBA, PMI-PBA, etc.)

• Experience working within DevOps delivery environments

• Experience supporting enterprise CRM transformation initiatives

• Experience with customer service modernization programs

Responsibilities

• Gather, analyze, and document business requirements related to Oracle Fusion Cloud Sales & Service CRM

• Facilitate stakeholder workshops, discovery sessions, and requirements gathering activities

• Create business process maps, workflows, user stories, and requirements documentation

• Translate business needs into functional requirements and solution recommendations

• Collaborate with technical teams to support CRM solution design and implementation

• Support system testing, user acceptance testing (UAT), and validation activities

• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives

• Identify opportunities for business process improvement and CRM optimization

• Build strong relationships with business stakeholders, subject matter experts, and project teams

• Ensure alignment between business objectives and CRM platform capabilities

Ideal Candidate

• Senior Business Analyst with strong CRM implementation experience

• Oracle Fusion Sales & Service Cloud experience highly preferred

• Experience working with executive stakeholders and cross-functional business teams

• Comfortable operating independently within remote consulting environments

• Experience supporting enterprise digital transformation initiatives

• Strong consulting mindset with exceptional communication and stakeholder management skills

CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.

At times, CorGTA or its client partners may utilize AI tools to assist with the hiring processes.

By submitting your application, you consent to be contacted by CorGTA via email, SMS, or phone regarding current and future opportunities, and acknowledge our collection and use of your personal information in accordance with our Privacy Policy and Terms of Service: www.corgta.com/privacy-policy