Junior UX Researcher

Business Unit: Conversion - We’re CRO experts who help brands to optimise their digital ecosystems, websites, platforms, and customer experiences to drive real, measurable growth.

Team: UX Research

Reporting to: Director of UX Research

Location: Vancouver - Hybrid

GAIN is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress.

We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organisations need to make braver, more impactful decisions.

Today as GAIN, we work as a united force, using data to fuel creativity, and technology to unlock new possibilities. As imagineers we don’t just embrace innovation – we engineer it, transforming information into action, and ideas into breakthroughs.

This is where rebel thinking, smart technology, and data-driven creativity shape the future. Through our five specialist teams: Creative Studio, Conversion, Customer Science, Experience and Performance. Individually, and together, we work to fuel your growth and deliver measurable impact.

The Role

As a Junior UX Researcher, you will work within our UX Research team, and alongside our Experimentation team to process and analyze qualitative and quantitative research data to uncover insights for our clients. You will execute qualitative and quantitative research studies to explore the behavioural psychology and usability of digital and omnichannel experiences.

Responsibilities

• Plan and run qualitative and quantitative studies for our clients. This can include 1:1 interviews, diary studies, usability tests, secondary research, competitor analysis, surveys, journey mapping, personas and other methodologies using Conversion's proprietary methodologies.

• Process, analyze, and summarize data sets from research.

• Create materials for key stakeholders summarizing key findings.

• Confidently present research and findings.

• Collaborate with Conversion’s Experimentation Consultants and Designers to identify opportunities to leverage user research insights.

Requirements

• 3+ years of post-secondary education

• 6 months+ of hands-on experience in applying qualitative and quantitative research methods such as in-depth interviews, usability testing, diary studies, surveys, card sorting etc.

• Top-notch written and oral communication skills. You’ll not only need to communicate complex subjects in a way that’s easy to understand with the rest of the team but will also need to work closely with clients. You will deliver compelling presentations to small and large groups of clients and prospects.

• Proven ability to understand business contexts, scope and design research methodologies, execute on research, analyze findings, and present findings and recommendations.

• Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on qualitative and quantitative evidence.

• Exceptional project and organization management skills to coordinate research efforts across multiple projects.

• Passion, energy and enthusiasm to drive results with a team-oriented approach; must be self-motivated, proactive, and flexible.

• Experience with research tools such as usertesting.com, dscout, qualtrics etc.

• Experience with online collaboration tools like Asana, Google Docs, Google Analytics, Excel, and PowerPoint.

Behaviours

• Naturally curious about people and understanding their motivations and behavior.

• Unwavering in your standards – always striving to exceed high benchmarks.

• Detail-oriented – able to identify and resolve every detail that is important to the situation.

• Able to identify problems and develop sound, carefully thought-out solutions.

• Resourceful and dependable – able to excel rather than withdraw when you encounter roadblocks and obstacles.

• Technologically savvy – able to understand and make use of brand new programs and tools quickly.

How You'll Work

Rebel Thinking: We don’t accept “good enough”. Rebel Thinking is about curiosity with courage. We make it safe to question assumptions, challenge the obvious, and explore smarter, braver ways forward, even when it feels uncomfortable. This is how new ideas, better products, and real breakthroughs happen.

Make It Happen: “We turn intent into momentum.” Making it Happen is about turning ambition in to action. We move fast, learn fast, and push through obstacles together. Progress beats perfection, and momentum creates impact.

Swarming Our Expertise: “Individually smart. Collectively unstoppable.” Swarming our Expertise means we win together. We commit to developing our expertise so that by combining diverse skills, perspectives, and experiences, we solve harder problems faster and deliver results no single expert could achieve together.

Benefits

• Hybrid work environment + a home office allowance.

• Flex-Fridays! Friday is your uninterrupted day to wrap up the work week or sign off early.

• 3 weeks of paid time off to start, plus a winter holiday office closure.

• Work from anywhere in the world up to 20 business days or 4 weeks per year! We want you to build a life and a career at the same time.

• Wellness time, health + dental coverage, health spending account, and wellness spending account so that you can prioritize YOU.

• Dog friendly office, because our furry friends are part of the team too.

• Office gym membership.

• Reward + recognition programs to recognize your team (and be recognized) for all that we do.

• Work at a certified Great Place to Work.

The typical hiring range for this role is $68,000 - $75,000 annually. This range reflects our commitment to our compensation philosophy, internal equity, and comes with a competitive and comprehensive total rewards package. Base pay will be determined based on role-related skills, knowledge, and experience.

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity