Program Manager - Payment Solutions

Some of what you will do

As Program Manager, you will lead the growth of Staples’ B2C and B2B payment portfolios, overseeing product and program management, salesforce engagement, marketing execution, reporting, and cross-functional collaboration to support day-to-day operations.

Specifically, You Will

• Communicate and champion the vision for Staples’ consumer and business payment programs
• Recommend program and product improvements supported by business cases and customer insights
• Partner with internal teams to develop and execute program roadmaps and enhancements
• Communicate program goals and performance targets focused on customer acquisition and revenue growth
• Act as a subject matter expert for payment programs and initiatives
• Work with cross-functional teams to ensure programs receive the right focus and visibility
• Develop and execute salesforce engagement initiatives, including SPIFFs, contests, and incentives
• Create and maintain sales and training materials for internal teams
• Monitor and report on program KPIs and performance metrics
• Analyze results and provide insights and recommendations to improve performance
• Monitor and share competitive trends across the Canadian consumer and business payments market

Some Of What You Need

• 4+ years of product or program management
• Post secondary education, preferably in business administration or a relevant discipline/field, or equivalent work experience
• Project management accreditation an asset
• Strong understanding of cards landscape & payments eco-systems
• Demonstrated and focused desire to build and grow lines of businesses
• Experience launching customer facing products; solid knowledge of waterfall and agile project management methodologies
• Ability to think strategically and creatively
• Strong interpersonal and communication skills; able to build relationships with internal/external groups
• Self-motivated and results focused; able to work independently and proven track record of success
• Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication

Physical Requirements/Working Conditions

• Hybrid environment

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…

#MakeAnImpact

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.