Customer Success Manager

Vish is hiring an Customer Success Manager

Vish is one of Canada’s most exciting and fast-growing startups, and we’re looking for a Customer Success Manager to join our team. We’re building something meaningful and scaling quickly, supporting customers across Canada, the US, UK, Australia, and New Zealand. If you’re someone who is driven, eager to learn, and excited to grow your skills in a high-energy environment, you’ll fit right in with our team.

The Role

As the Customer Success Manager, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required. This role supports our growing UK customer base, working a 7am to 3pm NDT schedule to align with UK business hours. This is an onsite role based out of our St. John's, Newfoundland office.

Who are we?

Vish is redefining how salons run their businesses, and we’re just getting started.

We’ve built technology that helps salons eliminate waste, take control of their inventory, increase service revenue, and make smarter, data-driven decisions daily. What started as a solution at the salon level is quickly evolving into something much bigger, transforming how the entire hair color industry operates, from behind the chair to the global supply chain.

We’re a fast-growing, product-driven company working across Canada, the US, UK, Australia, and New Zealand, building something that truly hasn’t been done before.

Role Requirements

• Manage end-to-end customer relationships across our UK customer base, from onboarding and training through to renewal and expansion
• Work a 7am to 3pm NDT schedule to align with UK business hours
• Build strong, trust-based relationships with UK salon owners, managers, and senior stylists
• Drive customer retention and reduce churn across your book of business
• Conduct regular check-ins and business reviews to demonstrate value and surface growth opportunities
• Identify upsell and expansion opportunities, and partner with Sales to bring them to close
• Gather and communicate structured customer feedback to inform product development
• Use customer usage data and analytics to prioritise focus and improve outcomes
• Track customer data and activity in HubSpot
• Partner with Sales, Product, and Engineering teams to deliver customer outcomes

Applicant Qualities

• 2 to 4 years of customer success or account management experience in a B2B SaaS environment
• Comfort working a 7am to 3pm NDT schedule on a sustained basis
• Strong written and verbal communication skills
• Exceptional customer service skills
• Comfortable having commercial conversations around renewal, pricing, and expansion
• Evidence of independence and self-starter attitude
• Tech-savvy with the ability to navigate new software effortlessly
• Experience with MS Excel
• Experience with HubSpot or other CRM tools
• Experience in SaaS, vertical SaaS, or SMB-focused software is strongly preferred
• Experience in beauty, salon, fitness, or wellness verticals is a bonus
• Comfort working across time zones and with international customers is a strong asset
• Evidence of critical thinking and problem-solving skills

Why choose us?

• Competitive salary
• 15 days paid vacation
• 5 paid sick days, 3 bereavement days, and 2 emergency leave days
• RRSP program with up to 3% employer match
• Health and dental coverage through Canada Life
• Travel and expense budget for territory work and industry events
• A collaborative culture across four countries with regular team gatherings
• The chance to be part of a fast-growing SaaS brand in the Canadian salon market

Application Support

Apply directly through this LinkedIn posting, or send your cover letter and resume to ***email_hidden***