Alternative Channels, Platform Solutions Manager

Career Opportunity

Libro Credit Union is growing!

Join Libro Credit Union as a full-time Alternative Channels, Platform Solutions Manager - London Administration

At Libro Credit Union, every employee and every customer are members. Everything we do is about strengthening financial well-being for a better tomorrow.

As a Certified B Corporation, we use business as a force for good. That means:

• Empowering people to live their most fulfilled lives.
• Supporting businesses and communities to thrive.
• Caring for the planet and economic growth through sustainable practices.

Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.

We are currently hiring a full-time Alternative Channels, Platform Solutions Manager to support our London Administration t eam. This job posting is for a newly created position.

The base salary will be determined based on skills, experience, qualifications, education/training and internal equity. Our compensation practices are equitable and transparent, and support progression through the salary range as employees grow in the role.

The Role

• Define and communicate the platform strategy and roadmap across Alternative Channels (Contact Centre, HFA, Auto Finance, Mortgage Brokerage, Digital).
• Collaborate with channel leaders and stakeholders to gather requirements and prioritize enhancements aligned to strategic goals.
• Ensure alignment between platform capabilities and channel strategies, including growth, experience, and efficiency objectives.
• Stay informed on industry trends, fintech developments, and competitive solutions to inform roadmap decisions.
• Own and prioritize the platform backlog across multiple channel use cases.
• Participate in sprint planning, reviews, and retrospectives to ensure continuous improvement.
• Balance optimization of existing platforms (e.g., Doxim, Thirdstream) with introduction of new capabilities.
• Lead user acceptance testing to ensure the correct functioning of new features and enhancements.
• Partner with business SMEs to validate solutions meet operational needs across channels.
• Collaborate with end users to ensure software meets business requirements.
• Work closely with Process Excellence Specialist and SMEs to design, test, and publish user manuals and resources to support platform functions.
• Ensure platforms enable efficient end-to-end processes across Alternative Channels.
• Deliver training for new platform capabilities and enhancements across channels.
• Collaborate with stakeholders to gather requirements to develop and maintain regulatory-compliant reporting and performance metrics, utilizing reporting data to optimize system utilization and efficiency.

What We’re Looking For

• Post-secondary degree in Business, Finance, or Technology
• Minimum 5 years of experience in financial services, channel operations, or platform/product management
• Well-developed analytical, organizational, and problem-solving skills
• Demonstrated experience managing platforms, systems, or digital tools that support business operations
• Experience in Contact Centre, HFA (MMS), Auto Finance, Mortgage Brokerage, or Digital channels
• Certified Product Owner or Product Manager designation preferred
• A passion for helping people grow their financial well-being.
• Display Libro’s values of Accountability, Courage, High Performance and Inclusive Mindset.

We Offer Total Reward Programs to Set You Up for Success In & Outside of Work:

• Competitive salaries, benefit packages, pension plans, & incentive programs, that value your dedication.
• Generous vacation time.
• Employee wellness program, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.
• Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services.
• We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at ***email_hidden*** any time during the recruitment process to let us know what supports you may need to be successful.

Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.