Key Account Manager

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview Of Role

The Key Account Manager is responsible for leading Air sales efforts to maximize revenue and market share shift, with a strong focus on selling premium revenue to WestJet’s most strategic partners. The responsibilities of this role include customer relationship management, contract negotiation, strategic planning, and data analysis to determine optimum program goals, ensuring revenue and market share targets are met. The Key Account Manager will foster a team selling environment working with and reporting regularly to multiple internal and external stakeholders as required.

Key Deliverables Include

• Manage revenue, market share growth, and retention within assigned portfolio.
• Establish and develop relationships within a defined portfolio
• Strategic planning and analysis of performance and fulfilment reporting to influence behavior
• Prepare and deliver proposals & presentations to Travel Executives.
• Lead Contract negotiations, cost of sale and contract management
• Manage Partner Marketing funds, incentives, and promotional programs
• Promote WestJet products through incentive offers and drive awareness and education.
• Maintain competitive and industry knowledge base of product and service offerings and provide strategic recommendations.
• Project management as required to support partner and WestJet objectives.
• Provide accurate and timely reporting to WestJet leadership
• Ensure personal targets and Key Performance Indicators are met
• Attend industry events, tradeshows, and Partner events
• Work cross functionally with various departments internally including; Corporate Sales, Marketing, Revenue Management, Sales Development, Loyalty, and Network Planning as required.

Experience & Qualifications

• Relevant post-secondary education
• 7 years’ account management experience with a strong Business to Business sales and negotiation background
• Industry experience considered an asset with combined exposure to various portfolios including but not limited to; Corporate, Redemption, Loyalty, OTA, Consolidator, Tour Operator and Travel Agency Partnerships
• Strong negotiation and analytical skills
• Ability to account manage by development of a strategic account business plan
• Highly organized in prioritizing work and multi-tasking and demonstrates a strong sense of urgency
• Ability to move effectively through the consultative selling process
• Proven ability to balance the needs of the Guest and WestJet while being results-focused
• Ability to deliver engaging presentations to Travel Executive audiences
• Excellent written and oral communication skills
• Strong knowledge of reporting tools (DDS, GDS, PRISM, Tableau, Excel etc.)
• Proven ability to work in a fast paced, dynamic environment
• Demonstrated ability to present ideas clearly and effectively and creatively problem solve
• Ability to travel away from home overnight as required for the role
• Please note this position is eligible for Sales Compensation Plan Bonus

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at ***email_hidden***.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at ***email_hidden***.