Fitness Coach/Customer Service Representative

Customer Service Representative & Fitness Coach (Hybrid Role)

Anytime Fitness Broadmoor & Kensington

Richmond & Vancouver, BC

Date Posted: May 28, 2026

Job Types: Full-Time or Part-Time, Permanent

Compensation: Starting at

$18.50.00–$31.00 per hour, with opportunities to earn up to $40.00 per hour through personal training sessions, commissions, and performance bonuses.

Join a Team That Changes Lives

At Anytime Fitness Richmond No.5, we're more than just a gym, we're a community dedicated to helping people live healthier, happier lives. We are looking for an energetic and passionate individual to join our team in a unique hybrid role that combines exceptional customer service with fitness coaching.

If you enjoy connecting with people, thrive in a fast-paced environment, and are passionate about health and wellness, this opportunity is for you. Every day is different—from welcoming members and growing memberships to coaching clients and celebrating their fitness successes.

What You'll Do

Customer Service & Membership Experience

• Deliver outstanding customer service and create a welcoming environment for all members and guests.
• Conduct club tours and assist prospective members in finding the right membership solutions.
• Generate membership sales and support club growth initiatives.
• Answer phone calls, respond to emails, and manage member inquiries.
• Build strong relationships with members to enhance retention and engagement.
• Assist with administrative duties and member account management.
• Support community outreach, marketing initiatives, and special events.
• Maintain a clean, organized, and professional club environment.

Fitness Coaching & Training

• Conduct fitness consultations and goal-setting sessions.
• Design and deliver safe and effective exercise programs.
• Lead one-on-one and Small Group Training sessions.
• Educate, motivate, and coach members to achieve sustainable lifestyle changes.
• Identify opportunities to recommend appropriate training services.
• Monitor client progress and provide ongoing support and accountability.
• Promote health, wellness, and a positive fitness culture within the club.

What We're Looking For

We're searching for someone who is:

• Friendly, approachable, and genuinely enjoys helping others.
• Passionate about fitness and healthy living.
• Honest, dependable, and punctual.
• Self-motivated with a positive attitude.
• Comfortable with sales and relationship-building.
• Adaptable and eager to learn.
• Able to work independently and collaboratively.

Qualifications

Required

• Valid Personal Training Certification recognized in Canada (BCRPA, CanFitPro, NASM, ACE, ISSA, CSCS, etc.).
• Current CPR and First Aid Certification.
• Eligibility to work and reside in Canada.

Preferred

• Minimum of one (1) year of customer service experience.
• Minimum of one (1) year of sales experience.
• Minimum of one (1) year of personal training experience.
• Experience in the fitness industry is considered an asset but is not required for candidates with strong transferable skills and a passion for learning.

Compensation & Benefits

• Starting wage from $19.00 per hour for floor and customer service hours.
• Personal Training earnings ranging from $25.00–$40.00 per hour.
• Generous commission and bonus opportunities.
• Monthly team bonuses.
• Semi-annual performance and wage reviews.
• Bi-monthly direct deposit payroll.
• Extended health and dental benefits.
• Vision care and life insurance.
• Paid vacation, statutory holidays, and sick leave.
• Flexible scheduling.
• Complimentary access to all Anytime Fitness clubs.
• Company events and team-building activities.
• Casual dress and a supportive work environment.
• Employee discounts and wellness initiatives.

Schedule

• Day, evening, and weekend availability required.
• Approximately 20–35 hours per week.
• Flexible scheduling based on club operational needs.
• Applicants do not need to be available for every shift listed; however, flexibility is highly valued.

Why Join Anytime Fitness?

Our team is passionate, supportive, and driven by a shared purpose: making a difference in our members' lives. We celebrate wins, support one another, and recognize exceptional performance. Whether you're helping someone start their fitness journey or achieve a personal milestone, you'll play an important role in transforming lives every day.

If you're ready to combine your passion for people and fitness in a rewarding career, we'd love to hear from you.

Please submit your updated resume and cover letter for consideration.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $18.50-$31.00 per hour

Work Location: In person