Bilingual Customer Care Representative

Job Title: Bilingual Customer Care Representative

Position Type: On-site, Permanent, Full-Time

Location: Vancouver or Surrey, BC

Reports To: Customer Experience Manager, Eastern

Compensation: $40,000 cad base Salary + benefits + pension plan

Join Our Team

Here at Stevens, we are more than just a leading Canadian medical supply distributor—we are driven by purpose. Our mission is to bring innovative, top quality, affordable products and services to healthcare providers in an effective manner, and we know that starts with our people. The Stevens Company has been helping to shape Canadian healthcare for over 150 years, and each employee plays a key role in providing the exceptional service and comprehensive healthcare solutions we set out to achieve every day.

Position Overview

The Customer Care Representative is responsible for delivering exceptional service and support to customers via phone, email, and in person. This role ensures a high level of customer satisfaction by accurately processing orders, confirming details, and assisting with product selection. The successful candidate will act as a problem solver, managing issues such as stock discrepancies, short shipments, returns, and general customer inquiries. By maintaining clear communication and providing timely solutions, the Customer Care Representative plays a key role in ensuring a seamless and positive customer experience.

Responsibilities

· Provide timely, professional support to customers via phone, email, and other channels

· Assist with product information, pricing, orders, and general inquiries

· Resolve routine issues and escalate complex cases as needed

· Maintain accurate records of customer interactions and transactions

· Collaborate with internal teams to ensure smooth service delivery

· Participate in training and team meetings to stay updated on products and processes

· Contribute to improving customer satisfaction and service quality

· Perform other duties as assigned by management

Qualifications

· Bilingual, French/English is required.

· Two (2) year experience working in a customer service role environment.

· Knowledge of inventory controls.

· Knowledge of the Microsoft Office Suite, specifically Microsoft Word, Excel and Outlook.

· Strong attention to detail and problem-solving skills.

· Ability to make decisions independently when required.

· Ability to multitask in a fast-paced environment.

· Excellent communication skills, both verbal and written.

· Strong team player with positive attitude.

Health & Safety Compliance

All duties must be performed in accordance with occupational health and safety regulations, following safe work practices at all times.

If interested in this role, please send your resume and Cover letter to:

***email_hidden***

Why Work at Stevens?

Success begins with the people who work towards it. When they feel valued, supported and empowered to reach their own potential, new ideas and innovations can thrive.

Therefore, we are committed to providing a comprehensive benefits and employee program that supports:

- Comprehensive Benefits: Full-time employees and their families receive robust coverage including extended health and dental plans and life insurance.

- Defined Contribution Pension Plan: Employer matched pension plan.

- Career Development: Professional growth opportunities.

- Opportunities for Advancement: We actively support internal growth and skill development to help you build a lasting career with us.

A Workplace Where Everyone Belongs

Diversity, equity, and inclusion are core to who we are. We respect, value and celebrate people from all backgrounds, and are committed to ensuring all feel supported and empowered to reach their full potential. We do not tolerate discrimination of any kind and foster a culture of respect and inclusion. Diverse viewpoints spark innovation and help deliver creative solutions; at The Stevens Company we celebrate diversity and recognize our staff for their abilities.

Get Involved!

Definitely not all work and no play, here at Stevens we love to get involved in activities that promote community, connection and good fun! Our Social Committee does a fantastic job of organizing various activities, games and events throughout the year, including but not limited to; STEVENGO, Family & Friends events, spirit days, holiday events and various fun-filled initiatives to support charities both local and national we are proud to partner with.

To learn more about the fun being had at Stevens, check out our LinkedIn:

linkedin.com/company/the-stevens-company-limited

Grow With Us

If you’re passionate about helping others, thrive in a supportive and inclusive team environment, and want to be part of a company making a real difference in Canadian healthcare, we’d love to hear from you.