Patient Care Coordinator

Patient Care Coordinator

Reunion Psychedelic Therapy

Edmonton, AB

Join a Team Transforming Mental Health Care

Reunion Psychedelic Therapy is seeking a highly organized, energetic, and people-focused Patient Care Coordinator to join our growing team.

This is much more than an administrative role.

You will often be the first point of contact for individuals reaching out during some of the most difficult periods of their lives. Your ability to build rapport, respond quickly, communicate effectively, and guide prospective clients through the intake process will play a critical role in helping people access life-changing care.

We are looking for someone who thrives in a fast-paced environment, enjoys connecting with people, takes initiative, and wants to contribute to an innovative and rapidly growing healthcare organization.

About Reunion

Reunion Psychedelic Therapy is a leading provider of ketamine-assisted psychotherapy and psychedelic medicine services in Alberta. Our multidisciplinary team includes physicians, nurses, psychologists, and therapists committed to delivering exceptional client care.

Responsibilities

• Respond promptly to phone, email, and website inquiries
• Guide prospective clients through the intake and screening process
• Schedule consultations and treatment appointments
• Manage patient onboarding and documentation
• Coordinate communication between clients and clinicians
• Process payments and billing
• Maintain accurate client records
• Follow up with prospective clients and referrals
• Help improve administrative systems and processes
• Support marketing and client engagement initiatives as needed
• Contribute to a positive and collaborative team culture

Qualifications

• Exceptional interpersonal and communication skills
• Strong organizational and time-management abilities
• Ability to work effectively under pressure
• High attention to detail
• Professional and compassionate demeanor
• Comfortable discussing mental health and wellness services
• Ability to manage multiple tasks simultaneously
• Strong computer skills
• Experience in healthcare, customer service, sales, hospitality, or client-facing roles is considered an asset

Ideal Candidate

You are:

• A self-starter who takes initiative
• Warm, confident, and personable
• Comfortable speaking with people experiencing emotional distress
• Solutions-focused
• Highly responsive and dependable
• Able to build trust quickly
• Comfortable making recommendations and helping clients move forward
• Excited about being part of a growing startup environment

Compensation

Competitive compensation based on experience.

How to Apply

Please submit:

• Resume
• Brief cover letter
• A short paragraph explaining why you believe you would excel in a client-facing role that combines healthcare, customer service, and patient support.

*Please email all applications to ***email_hidden*** *

We thank all applicants for their interest; however, only those selected for an interview will be contacted.