Information Technology Support Specialist

IT Support Specialist – Full-Time

Location: Calgary, AB

Position Overview

Blueshift Computer Technology Inc. is seeking a skilled and experienced IT Support Specialist to join our dynamic team. This onsite role is based in Calgary, AB, and requires a proactive individual who can troubleshoot and resolve hardware, software, network, and cloud-related issues, ensuring seamless IT operations for our end-users and client environments.

This position is ideal for a professional who is comfortable supporting hybrid environments (on-premise + cloud) and wants to grow within a collaborative, fast-moving MSP environment.

Key Responsibilities

Technical Support & Troubleshooting

• Provide efficient technical support for hardware, software, networking, and cloud-related issues via phone, email, and in-person interactions.
• Diagnose and resolve Windows, macOS, and Microsoft 365 issues in hybrid environments.
• Troubleshoot connectivity issues involving LAN/WAN, VPN, WiFi, and firewall appliances.

Cloud & Microsoft 365 Administration

• Administer and support Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams).
• Manage Azure Active Directory (Entra ID), including user provisioning, MFA, and conditional access policies.
• Assist with Azure-based services, including virtual machines, backups, and identity management.
• Support cloud migrations (file server to SharePoint, mailbox migrations, hybrid AD sync).
• Monitor and troubleshoot Microsoft 365 security alerts and user access issues.

System & Infrastructure Management

• Execute hardware, software, server, and network upgrades.
• Support Microsoft Server 2012 and above in both on-prem and hybrid environments.
• Configure and troubleshoot LAN/WAN technologies, including Cisco and Sophos devices, wireless systems, VPNs, and firewalls.
• Design and deploy scalable network and WiFi solutions.

Backup & Security

• Implement and manage local NAS and cloud-based backup solutions.
• Support Microsoft 365 and Azure backup strategies.
• Apply cybersecurity best practices, including endpoint protection, MFA, anti-phishing policies, and secure remote access.
• Assist with patch management and firmware updates for infrastructure devices.

User & Account Management

• Set up and manage user accounts in Active Directory, Azure AD, and Microsoft Exchange.
• Configure and maintain Group Policies.
• Support Office 365 applications to enhance productivity.
• Provide user training to improve technology adoption and security awareness.

Deployment & Operations

• Image and deploy workstations using standardized configurations.
• Track support requests using our Help Desk system (experience with ConnectWise is an asset).
• Set up and maintain A/V systems for presentations and meeting rooms.
• Participate in an on-call rotation to address after-hours technical issues.

QualificationsMust-Have

• Bachelor’s degree, Technical School graduate, or equivalent IT experience.
• Minimum 5+ years of hands-on IT support experience.
• Advanced skills in configuring and troubleshooting Windows 10/11.
• Strong knowledge of managed switching and network infrastructure (LAN/WAN technologies).
• Proficiency in TCP/IP, DNS, DHCP, VPN.
• Strong experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams).
• Experience with Azure and Azure AD (Entra ID), including user and access management.
• Active Directory (AD) user management and Group Policy Management.
• Experience supporting hybrid environments (on-premise + cloud).
• Familiarity with Microsoft Server 2012 and above.
• Valid Driver’s License and access to a personal vehicle for work-related travel.

Nice-to-Have

• Certifications in Microsoft 365, Azure, networking, or server technologies.
• Hands-on experience with Cisco and Sophos networking devices.
• Experience with virtualization technologies such as VMware and Hyper-V.
• Experience with cloud backup solutions (Microsoft 365 backup, Azure backup, or similar).
• Knowledge of VoIP unified communication platforms (internal or cloud-based).
• Background in endpoint security, EDR/XDR solutions, and security best practices.
• Familiarity with Help Desk ticketing systems like ConnectWise.

What We Offer

• Comprehensive training and mentorship.
• A private office for technicians to maximize focus and productivity.
• Competitive health benefits package.
• Overtime compensation for on-call duties.
• Mileage reimbursement for work-related travel.
• A supportive, growth-oriented MSP environment with exposure to diverse industries, including hospitality, healthcare, professional services, and multi-site organizations.

How to Apply

Please submit your resume to ***email_hidden***.

We look forward to learning how your skills and experience align with our team and mission.

Blueshift Computer Technology Inc. is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Paid time off
• Vision care

Licence/Certification:

• A valid driver's license and a vehicle (required)
• Work Location: In person